Last Updated on 9 months by RichBohn
This CRM Review examines Zoho Lens
In-Depth CRM Review – Zoho Lens
|Zoho Corporation Pvt. Ltd.|
|6800 Burleson Road, Building 310, Suite 200|
|Austin, TX 78744-2325|
|Toll Free:||(877) 834-4428|
|CRM Stack:||CRM Cloud|
About the Company:
Serious Software, Friendly Company.
Software is our craft and our passion. At Zoho, we create beautiful software to solve business problems. We believe that software is the ultimate product of the mind and the hands.
But as much as we love building beautiful software, we think our people and company culture are our most important assets. Our engineers spend years mastering their craft, bringing together decades of engineering expertise to produce a real work of art. When you choose Zoho, you get more than just a single product or a tightly integrated suite. You get our commitment to continuous refinement and to improving your experience. And you get our relentless devotion to your satisfaction.
A focus on what matters.
Zoho is committed to spending your money wisely. We invest more in product development and customer support than in sales and marketing. It always struck us as paradoxical to charge the customer extra for the privilege of marketing back to them. By keeping our cost of attracting customers low, we keep our prices affordable and pass the savings onto our users.
We’re gentle in our sales approach, so we don’t push our people to push you. You won’t find us trying to endlessly upsell you, or buying your loyalty through multi-year contracts. And with growth that regularly outstrips our competitors, we know that this model works.
A private company with a public vision.
We’ve stayed private and we’ve never taken other people’s money. Neither will change. This keeps us independent and beholden to only the customer, permitting a long-term view to naturally unfold. We are private, but far from small. With nearly 7,000 employees across the globe, our style of unconventional thinking seems to have paid off.
Our investment in people is a vital part of our R&D edge. We have a comprehensive program to hire high school students and train them – a program we call Zoho Shttps://www.zohoschools.com/chools of Learning. Over 15% of our engineers come from this program. Not only is the program good for our company, it is also good for the communities we live in.
Free from prying eyes.
The decision to value customer privacy isn’t one you make after watching which way the wind blows. It must stem from prior belief, perhaps even dogma. This is exactly why we made the decision more than two decades ago that we weren’t going to sell ads inside our products, not even within the free editions. We’re not interested in tracking your clicks to feed the marketing monster. We will make our money the traditional way—bringing you valuable software that you are happy to pay us for.
So why did we make this choice to put privacy first? Simple. We valued our privacy; we figured you would, too. And that’s why we’ve prided ourselves on being ahead of the curve when it comes to government regulations about privacy; we don’t need to be told what good business should look like.
A product to meet every need.
Over the years, we’ve crafted dozens of products with equal fervor. Now they are even available under one single integrated suite, Zoho One, that can put a business completely on the cloud. Unlike our competitors, who periodically wake up to discover gaping product holes that they must now fill urgently with acquisitions to reassure their shareholders, we craft our portfolio with patience and anticipation.
Our strategy is born from the realization that the vast majority of acquisitions fail, and it’s the customer that pays the price. Many of our products were developed to meet our own needs—for Zoho itself runs entirely on Zoho. This means our software often must fail us, before it can fail you.
About the Product:
Interactive remote assistance using augmented reality
Take a look at problems in equipment—ranging from plant machinery to servers—at any moment, right from your desk, by accessing a user’s smartphone camera at the remote location.
The workplaces of tomorrow
Live Camera Streaming
You can offer more valuable advice for solving issues if you can see the problem. With Zoho Lens, experts can view the camera stream of the smartphone or a smart glass at the remote location and lay out work instructions right from their desk.
Annotate on 3D Objects
Adding extra information to the incoming stream will enhance communication between an expert and an end user. AR annotations in Zoho Lens allow users to place arrows to mark specific locations on the screen. Experts and technicians at the remote end can also draw on the screen using a pencil tool, and rectangular and elliptical drawing tools, as well as erase and start over using the clear screen option.
VoIP and Text Chat
You can rely on an interactive visual assistance session through VoIP and text chat. Our built-in chat eliminates the need for external messaging applications during the resolution process.
Smart Glass Support
At certain times, working with a smartphone limits the work you can do. Our integration with major smart glass vendors allows technicians to receive guidance even while working hands-free. The camera in the smart glass allows the wearer to broadcast the live streaming to the expert, and the wearable headsets provide the perfect platform to communicate verbally.
Capture snapshots of the camera stream to document specific events during the session, or to analyze an issue further. The snapshots will automatically be saved in the cloud, and can be downloaded at any time during a session.
Freeze Camera Stream
Sometimes you need to observe an issue closely to provide an insightful solution. In Lens, experts can explore, analyze, and discuss technical details of a particular scenario in greater depth by freezing the incoming camera stream while viewing a still image.
A remote session involves a lot of intricate operations that might not go as planned or sometimes you would want to learn from past challenges. With session recording you can record all sessions initiated in your organization to look back on session proceedings, create comprehensive trails, and document all your sessions to create a knowledge base.
A large organization has a lot of activities to keep track of. Session reports in Zoho Lens allow the Super Admin to get a detailed view of all the activities carried out in the organisation. The session metrics available in Zoho Lens include start time, duration, session video, session title, and the operating system and IP addresses of the devices. Along with these metrics, you can also choose various custom views to see how your organization is performing.
Asking customers to download a third-party application for joining a demo makes them apprehensive, and making your field technicians download an app while they are working on critical issues isn’t the best thing to do. Zoho Lens now allows you to integrate remote assistance capabilities into your mobile app and allow end-users to join a session right from your app. Learn more.
15-day free trial. No credit card required.
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Rich’s View of Zoho Lens:
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