Last Updated on 7 months by RichBohn
This CRM Review examines Zoho BackToWork
In-Depth CRM Review – Zoho BackToWork
|Zoho Corporation Pvt. Ltd.|
|6800 Burleson Road, Building 310, Suite 200|
|Austin, TX 78744-2325|
|Toll Free:||(877) 834-4428|
|CRM Stack:||CRM Cloud|
About the Company:
Serious Software, Friendly Company.
Software is our craft and our passion. At Zoho, we create beautiful software to solve business problems. We believe that software is the ultimate product of the mind and the hands.
But as much as we love building beautiful software, we think our people and company culture are our most important assets. Our engineers spend years mastering their craft, bringing together decades of engineering expertise to produce a real work of art. When you choose Zoho, you get more than just a single product or a tightly integrated suite. You get our commitment to continuous refinement and to improving your experience. And you get our relentless devotion to your satisfaction.
A focus on what matters.
Zoho is committed to spending your money wisely. We invest more in product development and customer support than in sales and marketing. It always struck us as paradoxical to charge the customer extra for the privilege of marketing back to them. By keeping our cost of attracting customers low, we keep our prices affordable and pass the savings onto our users.
We’re gentle in our sales approach, so we don’t push our people to push you. You won’t find us trying to endlessly upsell you, or buying your loyalty through multi-year contracts. And with growth that regularly outstrips our competitors, we know that this model works.
A private company with a public vision.
We’ve stayed private and we’ve never taken other people’s money. Neither will change. This keeps us independent and beholden to only the customer, permitting a long-term view to naturally unfold. We are private, but far from small. With nearly 7,000 employees across the globe, our style of unconventional thinking seems to have paid off.
Our investment in people is a vital part of our R&D edge. We have a comprehensive program to hire high school students and train them – a program we call Zoho Shttps://www.zohoschools.com/chools of Learning. Over 15% of our engineers come from this program. Not only is the program good for our company, it is also good for the communities we live in.
Free from prying eyes.
The decision to value customer privacy isn’t one you make after watching which way the wind blows. It must stem from prior belief, perhaps even dogma. This is exactly why we made the decision more than two decades ago that we weren’t going to sell ads inside our products, not even within the free editions. We’re not interested in tracking your clicks to feed the marketing monster. We will make our money the traditional way—bringing you valuable software that you are happy to pay us for.
So why did we make this choice to put privacy first? Simple. We valued our privacy; we figured you would, too. And that’s why we’ve prided ourselves on being ahead of the curve when it comes to government regulations about privacy; we don’t need to be told what good business should look like.
A product to meet every need.
Over the years, we’ve crafted dozens of products with equal fervor. Now they are even available under one single integrated suite, Zoho One, that can put a business completely on the cloud. Unlike our competitors, who periodically wake up to discover gaping product holes that they must now fill urgently with acquisitions to reassure their shareholders, we craft our portfolio with patience and anticipation.
Our strategy is born from the realization that the vast majority of acquisitions fail, and it’s the customer that pays the price. Many of our products were developed to meet our own needs—for Zoho itself runs entirely on Zoho. This means our software often must fail us, before it can fail you.
About the Product:
Future-proof your workplace with Zoho BackToWork
The world we live in has changed dramatically and our workplaces are following suit. Digital transformation is no longer a luxury or a distant vision—it’s a necessity if businesses want to survive and thrive. Organizations should embrace this change and be prepared for the next normal. Zoho BackToWork lets you make your workplace transition a smooth one.
The workplaces of tomorrow
Organizations need to move gradually, and with great care, in order to effectively reshape their workplace for the future. Some factors they’ll have to keep in mind while doing this are:
- Adhering to compliance guidelines and employee safety
- Conducting frequent self-assessment and contact tracing drives within the organization
- Providing methods for safe entry to the office for employees and visitors
- Maintaining an effective communication channel with both internal and external stakeholders
- Managing asset and maintenance requests from employees
- Handling facilities and capacity-related resources for newly evolving guidelines
A solution custom made for the workplaces of the future
Admin control center module
Track the status of your facilities to welcome your staff back to a safer office space. This dashboard empowers top-level management to assess the preparedness of facilities better, view individual employee health statuses, and decide on the right course of action to be taken.
Circulate and collect self-assessment and contact tracing forms among employees and oversee organization-wide information about their health status. This module provides industry-approved surveys, and organizations can decide the frequency of employees taking it based on company policy.
Safe entry module
Study employee self assessments, segregate the high-risk and low-risk crowds, and determine which employees are ready to work from the office. You can also gather and evaluate entry requests from employees and visitors using this module.
Employee self-service module
Cater to the different workplace service requests of your employees with this module. Manage asset requests of different types, ranging from office supplies to sanitizer to office space maintenance.
Share guidelines, best practices, and frameworks with your staff, right to their phones. This module lets organizations compile, design, and circulate health and hygiene-related materials, FAQs, and announcements in a coordinated manner, over web and mobile devices.
Organize and execute volunteer drives to give back to the community. As business entities and individuals, we’re all indebted to the communities around us, and this module allows organizations to recruit employees and coordinate volunteering activities.
This software free till the 31st of March, 2021. After this period, the pricing per user is:
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of Zoho BackToWork:
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