This review was last updated
This CRM Review examines Zoho One
In-Depth CRM Review
ZOHO Corporation Pvt. Ltd.
4141 Hacienda Drive
Pleasanton, CA 94588-8566
CRM Taxonomy: CRM – Cloud
Sub-Category: Contact Manager, Sales Automation, Marketing Automation, Accounting and much, much more!
Seats: Small Business/SMB
About the Company:
The art of software.
Software is our craft and our passion. At Zoho, we create beautiful software to solve business problems. We believe that software is the ultimate product of the mind and the hands, so our products are forged by craftsmen, rather than churned out by machines.
But as much as we love building beautiful software, we think our people and company culture are our most important assets. Our engineers spend years mastering their craft, bringing together decades of engineering expertise to produce a real work of art. When you choose Zoho, you get more than just a single product or a tightly integrated suite. You get our commitment to continuous refinement and to improving your experience. And you get our relentless devotion to your satisfaction.
A focus on what matters.
Zoho is committed to spending your money wisely. We invest more in product development and customer support than in sales and marketing. It always struck us as paradoxical to charge the customer extra for the privilege of marketing back to them. By keeping our cost of attracting customers low, we keep our prices affordable and pass the savings onto our users.
We’re gentle in our sales approach, so we don’t push our people to push you. You won’t find us trying to endlessly upsell you, or buying your loyalty through multi-year contracts. And with growth that regularly outstrips our competitors, we know that this model works.
A private company with – a public vision.
We’ve stayed private and we’ve never taken other people’s money. Neither will change. This keeps us independent and beholden to only the customer, permitting a long term view to naturally unfold. We are private, but far from small. With nearly 5,000 employees across the globe, our style of unconventional thinking seems to have paid off.
Our investment in people is a vital part of our R&D edge. We have a comprehensive program to hire high school students and train them – a program we call Zoho University. Over 15% of our engineers come from this program. Not only is the program good for our company, it is also good for the communities we live in.
Free from prying eyes.
The decision to value customer privacy isn’t one you make after watching which way the wind blows. It must stem from prior belief, perhaps even dogma. This is exactly why we made the decision more than two decades ago that we weren’t going to sell ads inside our products, not even within the free editions. We’re not interested in tracking your clicks to feed the marketing monster. We will make our money the traditional way—bringing you valuable software that you are happy to pay us for.
So why did we make this choice to put privacy first? Simple. We valued our privacy; we figured you would, too. And that’s why we’ve prided ourselves on being ahead of the curve when it comes to government regulations about privacy; we don’t need to be told what good business should look like.
A product to meet every need.
Over the years, we’ve crafted dozens of products with equal fervor. Now they are even available under one single integrated suite, Zoho One, that can put a business completely on the cloud. Unlike our competitors, who periodically wake up to discover gaping product holes that they must now fill urgently with acquisitions to reassure their shareholders, we craft our portfolio with patience and anticipation.
Our strategy is born from the realization that the vast majority of acquisitions fail, and it’s the customer that pays the price. Many of our products were developed to meet our own needs—for Zoho itself runs entirely on Zoho. This means our software often must fail us, before it can fail you.
About the Product:
When Apps Work Together, Your Business Runs Better.
Zoho One gives you one suite of more than 40 integrated business and productivity applications for your entire organization. Simply turn on an app to improve a process. Then connect multiple apps so different teams can work together to delight customers, manage finances, and work productively.
For a complete list of the Zoho One apps, click here!
Zoho One, it’s our biggest market launch ever. We’ve never spanned so many products. We’ve never released across so many markets or geographies. We’ve never worked so hard to make applications simply work together. But above all, we’ve never put so much value in front of our customers.
An Operating System for Business
Zoho One is a broad and cohesive set of applications that work collectively to run an entire business on the cloud. It includes more than 35 web applications and an equal number of mobile apps—under a single sign-on, with centralized administration and provisioning—making it a true operating system for any business. While each application punches above its weight against the competition, collectively they deliver a knockout punch.
Zoho One has been a vision more than ten years in the making. It provided the logic for the panoply of business apps we’ve been building over this time. We were busy planting trees; now, you see the entire forest. You could even say that it’s been our life’s work and testament.
With Zoho One, we’ve put together all the applications a company needs to acquire and serve its customers (marketing, sales, and support apps); run its operations (finance, recruiting, and HR apps); and provide all the tools for its employees to work collaboratively and get their work done (office suite, mail, personal productivity, and collaboration apps). Almost any company has these same needs. With Creator, our drag-and-drop app builder, customers can even build custom apps for unique business needs—like logistics scheduling—and put them under the same umbrella that forms the single operating system for their business.
It’s all on the web and on your mobile, so your business is accessible wherever you go.
Innovation Beyond Software
We’ve looked past the applications to find unique ways to create even more value. This led us to implement more than 400 integrations across all these applications, so we could put relevant business information in all the right places. We connected marketing, sales, and customer care processes, so you know everything about your customer. We allowed information to flow back into the customer’s back office so orders are fulfilled, invoices are tracked, payments are collected, inventory gets updated, and accounts stay balanced. Mostly automatically.
We also integrated our applications with hundreds of leading third-party software companies to preserve your choice and flexibility, rather than seek to lock you in with us. That’s a poor play from the past. We’d rather earn your business the right way.
But our innovation doesn’t stop with the software. We next went after the procurement experience. Zoho One is available under a single, simple contract with one service agreement that covers the entire suite. You can buy it from our website, or from our worldwide partners.
Once software is procured, it must be set up, administered, and provisioned. Every vendor does this their way, so this means the customer must set up multiple credentials, accounts, and settings—for each employee. That’s a load of painful chores and hurtful headaches.
Zoho One presents one single administrative console for all account management and administration. Policies can be flexibly set—at the service level, organizational level, department levels, or even at the individual level.
Incredible Technology at an Impossible Price
So what does all this magic cost? If you have a drum, this is the time to set it rolling…
Zoho One is available at $30 a month—or just about a dollar a day, per employee. International prices are very similar. You must get a license for each one of your employees. At this price, we just made sophisticated business software available for everyone. Software is no longer a scarce resource that must be rationed and apportioned. It’s more like a utility that anyone simply must have. Like electric power, you can just put it on every desk.
There are no catches. No ifs. No buts. No nickels. No dimes. No forced multi-year contracts. You get the enterprise—or high-end—editions of every application, thus all the capabilities you will likely ever need. There are no hidden prices, wily clauses, or sneaky upgrades. You get everything you need to run your business at that one price.
Zoho One really is a license for your peace of mind. Stop worrying about software. Or about breaking the bank to pay for it. Instead, go ahead and build your dream.
Pricing for Zoho One is $30.00 per employee per month. For complete details, see:
For a proper demo of this solution:
For a proper demo of this CRM solution, please contact the company directly. See:
Rich’s View of Zoho One:
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This review is undergoing a major update and should be available real soon now! I am methodically putting all Zoho One (more than 40!) components through my review process and it does take a while. I will publish this review just as soon as possible!
Go ahead, Get a second opinion!
I have never claimed to be the only source of CRM software reviews. If you would like an alternative view of this CRM solution, here are some links that you can visit. However, if you are looking for totally independent, no BS! CRM reviews, I will look forward to working with you when you get back to my site!
If you are considering this program, you should also look at these other CRM solutions:
Sorry folks! There simply is no other solution covering this breadth of applications – especially at this price point! I’ve said it before, Zoho One is a genuine diamond in the rough! Check it out!
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Still have questions about Zoho One? Just leave a comment below!