This review was last updated by
This CRM Review examines Remotely
In-Depth CRM Review
|ZOHO Corporation Pvt. Ltd.|
|4141 Hacienda Drive|
|Pleasanton, CA 94588-8566|
|CRM Taxonomy:||CRM – Cloud|
|Sub-Category:||Everything you need to work from home!|
|Seats:||Small Business/SMB/Small Enterprise|
About the Company:
The art of software.
Software is our craft and our passion. At Zoho, we create beautiful software to solve business problems. We believe that software is the ultimate product of the mind and the hands, so our products are forged by craftsmen, rather than churned out by machines.
But as much as we love building beautiful software, we think our people and company culture are our most important assets. Our engineers spend years mastering their craft, bringing together decades of engineering expertise to produce a real work of art. When you choose Zoho, you get more than just a single product or a tightly integrated suite. You get our commitment to continuous refinement and to improving your experience. And you get our relentless devotion to your satisfaction.
A focus on what matters.
Zoho is committed to spending your money wisely. We invest more in product development and customer support than in sales and marketing. It always struck us as paradoxical to charge the customer extra for the privilege of marketing back to them. By keeping our cost of attracting customers low, we keep our prices affordable and pass the savings onto our users. We’re gentle in our sales approach, so we don’t push our people to push you. You won’t find us trying to endlessly upsell you, or buying your loyalty through multi-year contracts. And with growth that regularly outstrips our competitors, we know that this model works.
A private company with – a public vision.
We’ve stayed private and we’ve never taken other people’s money. Neither will change. This keeps us independent and beholden to only the customer, permitting a long term view to naturally unfold. We are private, but far from small. With nearly 5,000 employees across the globe, our style of unconventional thinking seems to have paid off. Our investment in people is a vital part of our R&D edge. We have a comprehensive program to hire high school students and train them – a program we call Zoho University. Over 15% of our engineers come from this program. Not only is the program good for our company, it is also good for the communities we live in.
Free from prying eyes.
The decision to value customer privacy isn’t one you make after watching which way the wind blows. It must stem from prior belief, perhaps even dogma. This is exactly why we made the decision more than two decades ago that we weren’t going to sell ads inside our products, not even within the free editions. We’re not interested in tracking your clicks to feed the marketing monster. We will make our money the traditional way—bringing you valuable software that you are happy to pay us for. So why did we make this choice to put privacy first? Simple. We valued our privacy; we figured you would, too. And that’s why we’ve prided ourselves on being ahead of the curve when it comes to government regulations about privacy; we don’t need to be told what good business should look like.
A product to meet every need.
Over the years, we’ve crafted dozens of products with equal fervor. Now they are even available under one single integrated suite, Zoho One, that can put a business completely on the cloud. Unlike our competitors, who periodically wake up to discover gaping product holes that they must now fill urgently with acquisitions to reassure their shareholders, we craft our portfolio with patience and anticipation. Our strategy is born from the realization that the vast majority of acquisitions fail, and it’s the customer that pays the price. Many of our products were developed to meet our own needs—for Zoho itself runs entirely on Zoho. This means our software often must fail us, before it can fail you.
About the Product:
Your office is where you are.
We all know that face-to-face interactions and in-person collaborations are the best ways to work. The next best option is to work remotely. With the right set of apps, you can maintain a close-knit and productive working environment, no matter where your team is based.
Zoho Remotely will enable you to take your work remote by offering a complete suite of web and mobile apps that will help you communicate, collaborate and be productive.
Remotely includes Zoho Cliq, Zoho Meeting, Zoho Office Suite (Zoho Writer, Sheets, Show,) Zoho Projects, Zoho Sprints, Zoho Assist, Zoho Lens, Zoho WorkDrive and Zoho Showtime. These are 11 apps Zoho is making available to everyone to help create a comprehensive and contextual virtual workspace in hopes of helping business owners continue to run their business, and teams continue to keep up their output.
Of course business owners will use Remotely in different ways but here is one mock scenario that shows why one would need a portfolio of apps, not just web conferencing tool, to keep up productivity:
Scenario: Construction Site
- You can create a project, add relevant people including employees, external contractors, designers etc. [Use Zoho Projects]
- Assign milestones, tasks, reminders and more and schedule weekly meetings between various parties to ensure timeliness [using Zoho Projects & Zoho Meeting]
- Continue the collaborative discussion regarding the project through ad-hoc remote communication across communication channels – chat or audio/video calls [using Zoho Cliq]
- Create, discuss and share construction documents with the entire team [through Writer/Sheet/Show and WorkDrive]
- Collaborate with people on the field with on-site suggestions [using augmented reality capabilities from Zoho Lens]
English, French, German and Spanish versions are available.
These are full editions of the solutions – not freemium.
I have reviewed each of these solutions elsewhere. See below.
NOTE: Remotely will remain free until July 1, 2020 by which time we hope the Coronavirus crisis tides over. We wish this is of help to all teams. We will review the free offer on July 1.
Rich’s View of Zoho Remotely:
The coronavirus has spawned a variety of “pop-up” stores, temporarily outfitted to sell protective medical equipment to fight COVID-19.
Consider Zoho Remotely to be the first “pop-up” CRM solution offered to help people get through this COVID-19 situation. However, unlike the typical”pop-up” store, this is not a quick play for profit. Sridhar Vembu, Zoho CEO, just wants to help anyone who might be stuck and not able to pay for tools.
Rich’s Recommended Web Sites:
Meet the Zoho Remotely family of apps!
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Still have questions about Zoho Remotely? Just leave a comment below!