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This CRM Review examines Zoho BugTracker
In-Depth CRM Review
|Zoho Corporation Pvt. Ltd.|
|4141 Hacienda Drive|
|Pleasanton, CA 94588-8566|
|CRM Taxonomy:||CRM – Cloud|
|Seats:||Small Business/SMB/Small Enterprise|
About the Company:
The art of software.
Software is our craft and our passion. At Zoho, we create beautiful software to solve business problems. We believe that software is the ultimate product of the mind and the hands, so our products are forged by craftsmen, rather than churned out by machines.
But as much as we love building beautiful software, we think our people and company culture are our most important assets. Our engineers spend years mastering their craft, bringing together decades of engineering expertise to produce a real work of art. When you choose Zoho, you get more than just a single product or a tightly integrated suite. You get our commitment to continuous refinement and to improving your experience. And you get our relentless devotion to your satisfaction.
A focus on what matters.
Zoho is committed to spending your money wisely. We invest more in product development and customer support than in sales and marketing. It always struck us as paradoxical to charge the customer extra for the privilege of marketing back to them. By keeping our cost of attracting customers low, we keep our prices affordable and pass the savings onto our users. We’re gentle in our sales approach, so we don’t push our people to push you. You won’t find us trying to endlessly upsell you, or buying your loyalty through multi-year contracts. And with growth that regularly outstrips our competitors, we know that this model works.
A private company with – a public vision.
We’ve stayed private and we’ve never taken other people’s money. Neither will change. This keeps us independent and beholden to only the customer, permitting a long term view to naturally unfold. We are private, but far from small. With nearly 5,000 employees across the globe, our style of unconventional thinking seems to have paid off. Our investment in people is a vital part of our R&D edge. We have a comprehensive program to hire high school students and train them – a program we call Zoho University. Over 15% of our engineers come from this program. Not only is the program good for our company, it is also good for the communities we live in.
Free from prying eyes.
The decision to value customer privacy isn’t one you make after watching which way the wind blows. It must stem from prior belief, perhaps even dogma. This is exactly why we made the decision more than two decades ago that we weren’t going to sell ads inside our products, not even within the free editions. We’re not interested in tracking your clicks to feed the marketing monster. We will make our money the traditional way—bringing you valuable software that you are happy to pay us for. So why did we make this choice to put privacy first? Simple. We valued our privacy; we figured you would, too. And that’s why we’ve prided ourselves on being ahead of the curve when it comes to government regulations about privacy; we don’t need to be told what good business should look like.
A product to meet every need.
Over the years, we’ve crafted dozens of products with equal fervor. Now they are even available under one single integrated suite, Zoho One, that can put a business completely on the cloud. Unlike our competitors, who periodically wake up to discover gaping product holes that they must now fill urgently with acquisitions to reassure their shareholders, we craft our portfolio with patience and anticipation. Our strategy is born from the realization that the vast majority of acquisitions fail, and it’s the customer that pays the price. Many of our products were developed to meet our own needs—for Zoho itself runs entirely on Zoho. This means our software often must fail us, before it can fail you.
About the Product:
Ship great software with automated bugtracking.
Zoho Sprints is a clutter-free agile tool that lets yA simple, fast and scalable bug tracking software that helps you manage bugs easily and deliver great products on time.
The issue tracker built to deliver issue-free software!
Submit, track and fix your bugs faster with custom workflows, business rules and SLAs.
- Log and track bugs – Record bugs easily, and track them based on desired criteria. Create custom views for your issue tracker tool so as to focus on bugs that are the most time sensitive. See how many bugs have been logged, if they’ve been resolved, and more with reports.
- Work together efficiently – Use interactive tools like Forums and Chat, to check in with your team and see what everyone is working on. Gamescope, the gaming feature in our issue tracking system, makes it fun to get work done!
- Automated bug tracker – Set rules to trigger updates in a bug’s fields or in third-party applications. Email notifications keep you and your team in the loop when bugs are created, updated, and more. Automate your service level agreements to meet your client targets.
- Bill your time wisely – Log your billable and non-billable hours using the timesheets module in our issue tracking software. BugTracker’s integration with Zoho Invoice lets you quickly generate invoices and bills for your clients.
Integrate with your favorite apps.
Zoho BugTracker seamlessly integrates with other Zoho apps and third party apps so that work is never at a standstill.
Bug tracking, at your fingertips
Stay connected, wherever you are. Get quick updates, manage bugs, participate in discussions, and take necessary actions, all from the palm of your hand.
The cost of Zoho BugTracker ranges from $20 per month to $40 per month. For complete details, see:
Of course, Zoho BugTracker is included in the Zoho One Suite!
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, just try the free version.
Rich’s View of Zoho BugTracker:
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