This review was last updated May 28, 2020 by RichBohn

This CRM Review examines Zoho Bigin

In-Depth CRM Review

Zoho Bigin

About the Company:

The art of software.

Software is our craft and our passion. At Zoho, we create beautiful software to solve business problems. We believe that software is the ultimate product of the mind and the hands, so our products are forged by craftsmen, rather than churned out by machines.

But as much as we love building beautiful software, we think our people and company culture are our most important assets. Our engineers spend years mastering their craft, bringing together decades of engineering expertise to produce a real work of art. When you choose Zoho, you get more than just a single product or a tightly integrated suite. You get our commitment to continuous refinement and to improving your experience. And you get our relentless devotion to your satisfaction.

A focus on what matters.

Zoho is committed to spending your money wisely. We invest more in product development and customer support than in sales and marketing. It always struck us as paradoxical to charge the customer extra for the privilege of marketing back to them. By keeping our cost of attracting customers low, we keep our prices affordable and pass the savings onto our users. We’re gentle in our sales approach, so we don’t push our people to push you. You won’t find us trying to endlessly upsell you, or buying your loyalty through multi-year contracts. And with growth that regularly outstrips our competitors, we know that this model works.

A private company with – a public vision.

We’ve stayed private and we’ve never taken other people’s money. Neither will change. This keeps us independent and beholden to only the customer, permitting a long term view to naturally unfold. We are private, but far from small. With nearly 5,000 employees across the globe, our style of unconventional thinking seems to have paid off. Our investment in people is a vital part of our R&D edge. We have a comprehensive program to hire high school students and train them – a program we call Zoho University. Over 15% of our engineers come from this program. Not only is the program good for our company, it is also good for the communities we live in.

Free from prying eyes.

The decision to value customer privacy isn’t one you make after watching which way the wind blows. It must stem from prior belief, perhaps even dogma. This is exactly why we made the decision more than two decades ago that we weren’t going to sell ads inside our products, not even within the free editions. We’re not interested in tracking your clicks to feed the marketing monster. We will make our money the traditional way—bringing you valuable software that you are happy to pay us for. So why did we make this choice to put privacy first? Simple. We valued our privacy; we figured you would, too. And that’s why we’ve prided ourselves on being ahead of the curve when it comes to government regulations about privacy; we don’t need to be told what good business should look like.

A product to meet every need.

Over the years, we’ve crafted dozens of products with equal fervor. Now they are even available under one single integrated suite, Zoho One, that can put a business completely on the cloud. Unlike our competitors, who periodically wake up to discover gaping product holes that they must now fill urgently with acquisitions to reassure their shareholders, we craft our portfolio with patience and anticipation. Our strategy is born from the realization that the vast majority of acquisitions fail, and it’s the customer that pays the price. Many of our products were developed to meet our own needs—for Zoho itself runs entirely on Zoho. This means our software often must fail us, before it can fail you.

About the Product:

Zoho Announces Bigin: New pipeline-centric CRM solution built and priced specifically to help small businesses

Zoho Corporation launched Bigin on May 19, 2020 this new pipeline-centric CRM solution is designed specifically for small and micro business owners. Bigin by Zoho CRM offers a simple solution for millions of small businesses to keep track of their customers and improve customer relationships without having to worry about high costs or complicated features.

“Small businesses are the heart and soul of our communities and with business owners struggling more than ever right now, our goal is to bring world-class customer relationship management technology to every sized business at an extremely affordable price,” said Raju Vegesna, Chief Evangelist at Zoho. “We created Bigin to help small businesses achieve maximum growth with a minimal learning curve. Using the product, small businesses are able to stop relying on dozens of spreadsheets to manage customer activities and instead move to a CRM that is easy to use and allows them to focus on growing and building strong customer relationships.”

How does Bigin help small businesses?

Bigin is the only CRM in the market that offers the 3 things that small businesses actually look for in a CRM:

● Great ease of use
● The right feature set
● Affordable pricing

Bigin brings spreadsheet-like simplicity to CRM so that anyone can use the tool. You don’t need prior knowledge of CRM, or have to spend additional resources to actually make your software work. While working on the new product, we also noticed that small businesses were being taken for a ride by vendors who removed essential CRM features from their basic plans but still called it the right choice for small businesses. We wanted that to change. With features like multiple pipelines, built-in telephony and workflow automation, Bigin contains just the right feature set to help small businesses run a full-scale customer-facing process inside their CRM. And most importantly, we wanted to offer all of this at the right price.

What are some of the highlights of Bigin?

Multiple pipelines for customer operations: With the option to create multiple pipelines with fully customizable stages, Bigin empowers small businesses to run their distinct customer operations inside CRM. Bigin’s pipeline view allows users to see their customer information in the most visually engaging way, and extend it to the entire customer journey.

Set up in 30 minutes or less: Bigin is simple and practical. It allows businesses to set up and start using the product in under 30 minutes with effortless on-boarding and guided set up. Users can start using the CRM right away without the need of product tutorials or any additional support.

Built-in telephony: Making and receiving calls anytime, anywhere is made possible through Bigin’s built-in telephony. Bigin also lets users choose from a range of popular telephony providers in the Zoho Phonebridge marketplace. With integrated telephony, Bigin gives you all the information you need to have well-informed calls with customers and prospects.

Workflow automation: Bigin’s easy-to-create automated workflows helps users drastically cut down on the time wasted on repetitive manual tasks. All you have to do is pick a routine task, create a simple workflow in minutes, and let Bigin do all the hard work.

Real-time notifications and analytics: Real-time notifications from prospects are delivered inside the CRM so that sales reps can take meaningful actions to improve the chances of closing the deal. Bigin’s out-of-the-box analytics dashboards with charts and KPIs empower businesses to make smarter, data-driven decisions.

Fully mobile

With Bigin, you never have to worry about missing appointments or important activities when you are on the move. Bigin’s sales apps for iOS and Android have been built with special consideration for field sales reps.

Price:

The cost of Zoho Bigin is $7 per user per month (when billed annually.) There is a nice free plan that will let you check things out. In fact, for some folks, the free version will work be all that they need! For complete details, see:

https://www.zoho.com/bigin/pricing.html

Of course, Zoho Bigin is included in the Zoho One Suite!

For a proper demo of this CRM solution:

For a proper demo of this CRM solution, please contact the company directly. Or, just try the free version! See:

https://www.zoho.com/bigin/

Rich’s View of Zoho Bigin:

To instantly view the complete In-Depth Review of this CRM solution, download the Kindle version from our page at Amazon.com (Coming soon!)!

Full stop! Caveat emptor! Once I began by full review process with Bigin, I discovered serious shortcoming in the documentation and onboarding process! Therefore, I do NOT recommend using this solution at this time. Stay tuned for further developments.

Go ahead, get a second opinion!

I have never claimed to be the only source of CRM software reviews. If you would like an alternative view of this CRM solution, here are some links that you can visit. However, if you are looking for totally independent, no BS! CRM reviews, I will look forward to working with you when you get back to my site!

Sorry, I have yet to find an independent review of Zoho Bigin

Short List:

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Still have questions about Zoho Bigin? Just leave a comment below!