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This CRM Review examines WORKetc.
In-Depth CRM Review
WORKetc Pty Ltd.
2 / 672 Old South Head Road
Rose Bay NSW 2029
CRM Category: Strategic Solution – Cloud
Sub-Category: Contact Manager
Seats: Small Business
About the Company:
Small and medium business is at the heart and soul of every nation. But rarely is it recognised as such and given the support it deserves. More than 50% of employees in the USA work for a small and medium enterprise and fully 99% of all businesses employ fewer than 500 people.
But show me the breaks awarded to business owners? Where are the annual bonuses or the government bailouts?
Running a small business is always hard, grinding work and business owners are rarely recognised as community leaders. Your business may pale to insignificance when compared to a Fortune 500, but collectively businesses like yours ours are massive.
And running a business is not easy. It is nothing like a day job where you can just walk away at the end of the week, pay cheque in hand or simply turn off when the clock hits 5pm each afternoon. And in some countries, if your business fails then it is your family home on the line (show me a government bailout for this!). Talk about stress.
Your business is your livelihood, your lifestyle and in many cases a big part of who you are. If you are not careful it can become all encompassing, engrossing.
But – it is also incredibly rewarding. Freedom. Wealth. Passion. And if you’re lucky the opportunity to create lasting change.
And this is what we’re about.
We want to help take some of the stress out of running a business. We want our customers to sit back at the end of the day and think “today was just a little bit easier than yesterday because of WORKetc.”
It is that simple. This is why we’re putting in 12 hour days, building 24/7 support, why we actually listen to our customers and why every day we make WORKetc just that little bit better.
– Daniel Barnett –
Founder of WORKetc.
- Privately owned company
- Operating since 2006
- Massively redundant server set up with Peer1.com in the USA
- Customer support and product development based in Halifax, Canada – and Phoenix, USA.
- Happy customers from 16 countries, with 86% of our customers coming from the USA.
- Available in English, Spanish, Mandarin, German, French, Italian, Hindi & Portuguese
- Resold by Telstra, Australia’s largest telecommunications provider, Bell Canada and HP USA
About the Product:
Our concept of a software platform that could run your entire business originally came from a small, but rapidly expanding web design business. As business owners, we quickly realized how challenging growth is and set about putting in place the systems and processes that would allow our little business to become a big business.
CRM + Projects + Billing + More.
Our single goal and guiding premise has always been to develop a software platform to allow a small business to manage its entire operation. Large enterprises have for years relied on ERP systems to monitor and manage operations. Why shouldn’t small business also benefit from whole-of-business management systems?
WORKetc achieves this goal by combining the following key software tools into the single interface:
- Web Based CRM – better manage your customer relationships
- Project Management Software – stay on top of projects and receive instant updates
- Billing software – create detailed invoices from timesheets, projects, and products
- Shared Calendars – book in meetings and set up email or RSS reminders
- Help Desk Software – make sure every customer support request is answered
- Document Management – share documents securely
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