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In-Depth CRM Review
40 Namal Tel Aviv Street
CRM Taxonomy: CRM – Cloud
Sub-Category: Customer Support
Seats: Small Business
About the Company:
Wix.com is a leading cloud-based development platform with millions of users worldwide. We make it easy for everyone to create a beautiful, professional web presence.
Create your own website for free -exactly the way you want.
Our powerful technology makes it easy for everyone to get online with a stunning, professional and functional web presence. No creative limits, no coding – just complete freedom to express yourself and manage your entire business online.
Our global user base, open SDK, and unparalleled design capabilities create a unique ecosystem. Partners, developers, web designers, and other online professionals can effectively market their Apps and services to millions through Wix.
We are a proud & happy company serving over 110 million users.
We provide a world class website building platform to over 110 million users in 190 countries. Wix has something for everyone. So, whether you’re a photographer, musician, small business owner, entrepreneur, bride or student, we provide all the tools and features you need to build an amazing online presence for FREE.
Create your own original website that reflects you or your brand and get online today. We keep complex techy processes behind the curtain and guarantee that your experience is simple, fun and code-free.
We have the only drag and drop website building platform with HTML5 capabilities, 500+ designer-made templates, top grade hosting, innovative Apps, and 1000s of features for free. We offer valuable premium services (hey, we need to make money too), but our business model allows us to provide complete websites to everyone – for free.
With Wix, everyone can create their own stunning website for free.
Wix is the brainchild of our 3 founders: Avishai Abrahami, Nadav Abrahami and Giora Kaplan. Like many great ideas, it was discovered through accidental fate (on the beach). While constructing a website
to be the basis of another start-up idea, the tech savvy threesome quickly discovered that creating their own website was difficult, frustrating and very costly. It was this agonizing experience that led them to a light bulb moment – build a platform that empowered anyone to create their own website with no coding or design skills needed. Better yet, make it free.
In 2006, Wix was born, forever changing the way people create their web presence. With over 110 million users across 190 countries, anyone who wants has total freedom to create their own stunning website. Wondering why it’s free? Ask anyone from our team and they’ll say, “That’s the way the web was meant to be.”
We are a team of 1800 amazing people & growing.
Our work environment is one of the most unique places on the planet. The Wix offices in Tel Aviv, New York, San Francisco and Dnipro are home to a diverse group of professionals (and their dogs) who bring passion, skill and innovation to ensure we provide a product that people love to use. We keep our team fueled on snacks and beer, and stimulate their creative juices with ongoing challenges. Want to be a part of it?
About the Product:
Your Customer SupportPowered by Wix Answers
Wix Answers is the help desk software built and used by Wix to support over 120 million users. Now you can use it too. It’s easy to set up and free to use.
The All-in-One Customer Support Solution
Get the help desk software that makes it easier to support your customers. Wix Answers comes complete with a stunning knowledge base, built-in call center, multi-channel ticketing system and more — all working seamlessly together. And with actionable insights, you’ll get data to help you better understand your customers and their needs.
Get a Stunning Help Center
Set up your help desk in minutes – just choose a template, customize to suit your brand, add articles and click publish. Our knowledge base software lets you easily create and manage FAQs, step-by-step guides & more. You’ll also get powerful insights to help you better understand your customers and their needs.
Manage Tickets from Multiple Channels
Easily manage, track and prioritize support tickets from multiple channels. However customers get in touch — email, phone or social media — you can answer them more efficiently directly from your customer service software. Send articles right from your knowledge base, get automatic article recommendations, and add custom fields to contact forms for more accurate customer information.
Support by Phone with a Built-in Call Center
Give everyone phone support from the same customer service software you use for your knowledge base and ticketing system. Now you can make and take calls from your own 1-800 number, and customers can request a callback, giving them the service they need when it suits them.
Help Customers Anywhere on Your Website
Embed a widget into any part of your website to let customers access articles, tutorials, or your entire help desk in a click. Customize to fit your brand and make it easier for everyone to get in touch by sending a message that links right to your ticketing system.
Get Actionable Insights for Better Business Decisions
Check your team’s performance, ticket response times & customer satisfaction ratings — right from your help desk software. Your knowledge base and ticketing system work seamlessly together, giving you insights on your customers, support and products.
Get Up and Running in Minutes
- Quick, Easy Setup
- Set up your help desk, call center and more in just a few simple steps.
- Do It Yourself
- Easily create and manage everything yourself — no tech skills needed.
- 100% Customizable
- Change anything to make it your own, and suit your business’ style.
- Best-in-Class SEO
- Make it easier for everyone to find your website and help center online.
Wix Answers is a free solution.
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of Wix:
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Go ahead, Get a second opinion!
I have never claimed to be the only source of CRM software reviews. If you would like an alternative view of this CRM solution, here are some links that you can visit. However, if you are looking for totally independent, no BS! CRM reviews, I will look forward to working with you when you get back to my site!
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If you are considering this program, you should also look at these other CRM solutions:
- Coming Soon!
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Still have questions about Wix Answers? Just leave a comment below!