This review was last updated by
This CRM Review examines Volusion.
In-Depth CRM Review
9300 United Drive
Austin, TX 78758-7702
Toll Free: (800) 646-3517
Fax: (512) 241-1250
CRM Category: Selling on the Web – Cloud
Sub-Category: eCommerce/Shopping Carts
Seats: Small/Medium Business
About the Company:
Our mission is to help turn your big idea into a successful online business
From the start in the bedroom of Founder, Kevin Sproles, to today’s worldwide operations, we’ve kept one goal in mind: provide an easy and affordable way for people to sell their products online. Along the way, we’ve been proud to help launch thousands of online businesses, all while giving back to the community and building a passionate team of ecommerce experts.
About the Product:
Build a superior ecommerce website
See how this set of tools makes creating an online store easier than ever
Free, ready-to-use templates
Make your site shine in less than sixty seconds by choosing from any of our high-quality ecommerce templates. With over 120 free templates to choose from, you’ll have a stylishly professional site that’s sure to impress.
Showcase your products with vZoom™
Give customers a crystal clear view of your products with our innovative vZoom tool. With just a roll of the mouse, shoppers can see the finest details of any product image, helping to instill confidence in the quality of your items before they purchase.
Unlimited product options
Highlight all of the colors and textures of your products with our built-in Color Swatch feature. This useful tool allows shoppers to quickly browse and view each product option, helping them to make the perfect purchase.
With so many great products listed on your site, customers might need some help making a decision. Give them a hand by using our Product Compare tool to view multiple product details side by side.
Soft add to cart
Keep your customers shopping for more by allowing them to add products to their cart without leaving the product page. Instead of directing shoppers to checkout, they’ll see a quick pop-up of all the items in their cart.
Integrated one-page checkout
Guide shoppers through the buying process with our all-in-one checkout page. This effective tool is proven to greatly reduce abandoned carts and lost sales by creating a seamless form of customer checkout.
Keep tabs on your stock status with just a few clicks. With SmartMatch, you can easily track unlimited combinations of product options to keep your inventory flowing and your customers satisfied.
Unlimited product photos
Shoppers want to see as much as possible before buying. Easily show off your product at every angle and in every color — with Volusion, there’s no limit to the number of product images you can add for each product.
Serve up daily deals
Use our Deal of the Day feature to keep customers coming back for more. Simply enter the product and its price, and voila! You’ve got a slick looking page for your daily deal. Better yet, you can blast this promotion to your social channels with just a click of the mouse.
Get found in search engines
If customers can’t find your site, they can’t buy from you. By utilizing our heavy duty search engine optimization (SEO) toolbox, you’ll quickly make your mark with Google, Yahoo and Bing to bring more shoppers to your store.
Sell on eBay
Expand your business like never before by selling to over 100 million active eBay users. Easily submit fixed price listings and seamlessly process and manage inventory between eBay and Volusion, all from your store admin.
Create coupons and discounts
Boost sales without hassle by offering special promotions to your customers. Whether it’s 20% off or free shipping, you can effectively manage multiple campaigns to keep shoppers coming back for more.
Post customer reviews for real-time feedback
Let customers promote your products by easily adding reviews. These insights provide real-time feedback for your online store and help steer customers through your most recommended products.
Send enticing emails and newsletters
Reach out and retain your customers with a full email and newsletter system. You can quickly send important discounts and updates to your entire customer base without needing a completely separate system.
Get your products on their “Wish” lists
Provide customers the extra benefit of placing items on a wish list for future purchase. This tool invites shoppers to revisit your site and fill up their carts easier than ever before.
Social & Mobile
Sell your products on Facebook
Use our customizable Social Store to list products directly on your Facebook page and run promotions. While customers are spending countless hours on this social media site, they can now view and purchase your products instantly.
Post directly to Twitter and Facebook
Share your latest announcements, promotions and daily deals without ever leaving your admin. Our direct integration with Twitter and Facebook allows you to update your status and tweet to your heart’s content, all in one place.
Manage YouTube Videos in a snap
Showcase your products like never before by adding videos to your product pages. All you have to do is paste the video link from YouTube, and voila! You have conversion-boosting videos embedded in plain sight for your customers.
Like it! Tweet it! Pin it!
Help your customers spread your products across 250+ social channels by enabling our built-in sharing capabilities. With just a few clicks of the mouse, you’ll enjoy free and easy ways to extend your store’s reach across the social web.
Reach your customers on the go
Help your customers seamlessly view and purchase products with a mobile-optimized version of your online store. Instead of making shoppers fumble through your site with their thumbs, you can reach customers anywhere with a site that’s fully compatible with
any smartphone or tablet device.
Stay connected to your customers
Support your customers and gather valuable feedback with our comprehensive Customer Relationship Management (CRM) tool. With multiple email accounts included on all plans, your customers will always have an open door to keep in touch.
Keep tabs on your inventory
Prevent headaches by always knowing how many items you have in stock. Simply enter your product count and our innovative tools will precisely monitor your inventory levels, even providing alerts when you’re running low.
Process your orders in a snap
Get your orders through the door, faster, with our advanced collection of order processing features. You can quickly view and approve your orders in a flash, either individually or all at once.
Know where your business stands
Make better business decisions with real-time performance data. Our robust reporting capabilities provide tons of insight, including popular products and categories. Need more? You can easily create custom reports for more details.
PCI Certified to protect your business
Rest assured that your most sensitive data is secure with our fully PCI Certified solution. For over six years, we’ve achieved and exceeded PCI standards with rigorous security screenings and the voluntary installation of advanced hardware, all to ensure that your business remains safe from harm.
Volusion CDN, powered by Akamai, makes your storefront load faster than ever before. A CDN, or content delivery network, consists of tens of thousands of servers located across the globe, allowing customers to pull your site from the server that’s closest to them. This feature comes free with all plans and is proven to boost site speed by up to 60%!
Control access to your store
Dictate which members of your team can view various parts of your store admin. If you don’t want someone to see a particular section, simply deny them access to help protect your most confidential information.
Keep your doors open with our 99.9% uptime guarantee
We’re so confident in our ecommerce hosting capabilities that we put our money where our mouth is. In the event that your site doesn’t meet our 99.9% uptime guarantee, we’ll cheerfully uphold our end of the agreement.
Trust your business to our best-in-class hosting technology
Your business is soundly supported by our state of the art servers and machinery. Our hardware, systems, applications and data all have 100% redundancy, which helps keep your site functioning at every hour.
Free 24×7 support from real people
Get the help you deserve from our fully-trained team of ecommerce experts. For no additional charge, you can reach us anytime, anywhere via phone, email or chat to get friendly, detailed answers to your burning questions.
Help is just a click away
Have a question while working on your store? Just click the closest question mark to reveal tons of information and FAQs about that particular feature. From popular articles to training videos, you’ll get comprehensive answers within seconds from our in-product support.
A library of resources at your fingertips
Take your store to the next level with our extensive selection of educational materials. Our knowledge base has thousands of articles on software tips, while our blog and social channels are packed with expert advice and insights to expand your business.
Personal assistance when it counts
When you purchase a Gold plan or above, you’ll receive a personal onboarding coach to help build and launch your store. This point of contact will serve as your guide through the early stages, helping to answer questions and ensure that you’re fully prepared for a successful grand opening. You’ll also have a priority support phone number where you’ll receive priority call routing with shorter wait times.
For complete pricing details, please see:
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please see:
Rich’s View of Volusion:
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