This review was last updated
This CRM Review examines ViryaNet G4.
In-Depth CRM Review
Westborough Executive Park
112 Turnpike Road
Westborough, MA 01581-2859
Telephone: (508) 490-5900
CRM Category: Customer Support – Cloud
Sub-Category: Field Servuce Management
Seats: Small Enterprise
About the Company:
ViryaNet delivers mobile workforce management solutions that intelligently guide, automate, and optimize both simple and complex field service work, resulting in measurable business benefits. ViryaNet’s products, pre-packaged solutions and people are recognized within the industry as innovative which in turn enables its’ customers to be viewed as leaders within their respective industries. ViryaNet’s G4 products specialize in the functions of scheduling and dispatching resources and enabling mobile field communication and are delivered in industry specific configurations. Embedding industry best practices and utilizing innovative technologies like ViryaNet’s BPM Blueprint for Mobile Workforce Management™, Microsoft InfoPath® and device agnostic mobile solutions enable ViryaNet’s products to be rapidly deployed and extended to support virtually any business process across a wide range of industries. ViryaNet is proud to call many of the world’s leading utilities, the United States’ largest pure rural telecommunications firm, the supermarkets’ most respected retailer, and North America’s largest auto insurer as customers. ViryaNet has strong partnerships with leading platform and system integration companies that enable it to have a global presence. Headquartered in Westborough, MA, ViryaNet has additional offices in the United States and Israel.
About the Product:
How do you manage your mobile resources – your workforce, parts, equipment and tools? How can your service organization plan, execute and measure short-term, dynamic events and long-term trends to continuously achieve operational goals?
ViryaNet G4 is a comprehensive mobile workforce management platform that works for all your service resources, whether managing simple or complex work, and is part of our integrated solution that ensures your mobile workforce management deployment meets your service organization’s current and future business objectives in a cost-effective way.
What is ViryaNet G4?
- Manages all work and all resources
- Creates assignments plans
- Provides real-time communication on various devices to and from the mobile workforce
- Increases visibility into operational performance
What does ViryaNet G4 do?
- Provides a complete set of resource planning tools to help you manage the entire planning spectrum (workforce buildup, backlog management, daily schedules)
- Ensures optimal daily schedules to best reflect service business priorities
- Models your entire service business in order to provide transparency, accountability and flexibility throughout the organization
- Leverages industry best practices and cost-effectively extends to meet your unique business needs
What does ViryaNet G4 mean to you?
With ViryaNet G4 and our integrated approach, you can:
- find the optimal operating point for your service organization, save dollars by eliminating inefficiencies in your workforce and provide better service
- plan for the moment and for the future
- align daily schedules with your prioritized business goals
- accurately model your entire service business
- build on industry best practices, while cost-effectively integrating your service organization DNA with the overall solution
- leverage industry best practices
- cost-effectively extend ViryaNet G4 to meet your unique business needs
ViryaNet G4 Product Suite
The ViryaNet G4 Product Suite helps your organization achieve operational excellence through automation, agility, and visibility.
ViryaNet G4’s integrated process-oriented components address the full lifecycle of mobile workforce management, providing unmatched flexibility to start with a single component or the entire suite, depending on your business objectives. With ViryaNet G4, your service organization has the ability to plan, execute, and monitor long-term trends and short-term, dynamic events to continuously achieve operational goals.
Planning is a critical link to productivity in your business processes. Get it wrong and you lose ground to the competition. Get it right and you position yourself to optimize your response and meet budget and customer expectations.
There are your plans. Then there’s the real world. And each time your mobile workforce rolls out into the real world, you need to be prepared to proactively deal with the exceptions to your plans. With ViryaNet G4, you can automate the “routine”, get real-time information on what is really happening, and receive alerts about exceptions, so you can handle these exceptions proactively.
Information is one of the most important assets you have. Normal business processes produce quantities of information at every step in the process. ViryaNet G4 gives you visibility into historical and real-time information and enables your own reporting tools to share the wealth of information collected via ViryaNet G4.
Get the tools to implement, configure, utilize, and maintain the full functionality of ViryaNet G4.
ViryaNet G4 provides our customers with best practices and specific out-of-the-box content with unique capabilities for the most challenging environments, enabling continuous field service operational excellence.
- Strategic Planning
- Tactical Planning
- Schedule Optimization
- Dispatch Management
- Field Application
- Inventory & Asset Management
- Reports & Dashboards
- Software Lifecycle Management
- BPM Blueprint for Mobile Workforce Management
- Smart Meter for Utilities
For complete pricing details, please contact the company directly.
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of ViryaNet G4:
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O.K., full disclosure, Andy Zoltners was a professor of mine at Northwestern. Sure, I still like the guy. But these are great books. I wish that I had them when I was a sales manager!