This review was last updated
This CRM Review examines VServiceManagement™.
In-Depth CRM Review
Vertical Solutions, Inc.
4243 Hunt Road
Cincinnati, OH 45242-6645
CRM Category: Customer Support – Cloud
Sub-Category: Field Service Management
Seats: Small Enterprise
About the Company:
In a rapidly changing world with non-stop technology changes, it’s time for a reality check: Vertical Solutions is not a mega-conglomerate vendor with an ever-changing strategy and deliverables. We want to be your long-term business partner. We do this by combining the best of new technologies with old-fashioned values like loyalty, commitment, and dedication. Our goal is to help you set the standard in customer service.
Vertical Solutions, Inc develops, implements, and supports best-in-class CXM (Customer Experience Management) Contact Center and Service Management solutions, including PowerHelp® and its new generation technology solutions, VContactCenter™, for internal, external, and hybrid contact centers, and VServiceManagement™, for customer support, field service, and mobile environments. In addition, in 2011 VSI launched the Health Resources Group and the VHealthTracker™ application suite to further address the healthcare marketspace.
These application systems are built on a SOA-compliant, cloud-based technology platform and delivered as a service or on-premise in a private or public cloud environment. VSI’s applications are flexible, integrate easily with legacy systems, and offer rapid deployment times, driving down TCO and delivering high ROI.
VSI also provides the services companies need to effectively deploy our solutions, including custom software, interface development, connectivity expertise, and database conversion. Implementation consulting, planning, hardware procurement, technical support, education, and training are also integral parts of VSI’s comprehensive business solutions.
Companies in a variety of industries and throughout the world use VSI’s solutions to improve service response and resolution times, reduce the costs of delivering service, capture actionable customer data, seamlessly integrate with external partners, and broaden their portfolio of service offerings. Our customerlist is 100-percent referenceable, and includes ACCO Brands (GBC), Rubbermaid, ABB, Inc., and AGFA-Gevaert Group.
Vertical Solutions, Inc has more than 20 years of experience designing and deploying award-winning support and service management solutions. VSI is headquartered in Cincinnati, OH, with offices and partners worldwide.
About the Product:
Boost Service & Leverage Your ERP Investments
VServiceManagement™ helps you improve your entire service lifecycle. This end-to-end field service management solution was built from the ground up on our cloud-based technology platform.VServiceManagement™ leverages your existing back-office systems while seamlessly managing your business processes from work order creation to completion. Deploy as a traditional on-premise solution, via private cloud, or as a SaaS/public cloud solution.
Overview of VServiceManagement™
- End-to-End service lifecycle management offered on a leading technology platform
- Automate via Business Process Management (BPM) functionality – escalation and proactive business rules
- Integrate easily with CTI or your website for service request creation; leverage current inventory and logistics systems (ERP)
- Improves customer centricity with inventory visibility, workload balancing, and SLA adherence
- Minimize Service-to-Invoice Time and Increase Contract Profitability
- Report on critical service operations and productivity – Key Performance Indicators (KPIs)
- “Close the Loop”: Service Request, SLA/entitlement, dispatch, through field mobility – streamline your service
- Connect your back end operations with your service operations
- Create 360° views of client and personnel service activity
- Implement, deploy, and automate in weeks/months vs. months/years
- Maintain and manage with your current personnel; Lower your TCO
- Not a “rip and replace” but leverages current systems; SOA-compliant
For complete pricing details, please contact the company directly.
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of VServiceManagement™:
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