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This CRM Review examines Impact 360 Workforce Optimization.
In-Depth CRM Review
Impact 360 Workforce Optimization
Verint Systems, Inc.
330 South Service Road
Melville, NY 11747-3254
CRM Category: Call Center Support – Cloud
Sub-Category: Contact Center Solutions
Seats: Small Enterprise
About the Company:
Verint. Powering Actionable Intelligence.
Verint (NASDAQ: VRNT) is a global leader in Actionable Intelligence solutions and value-added services. Our solutions capture and analyze complex, underused information sources, such as voice, video and unstructured text. They allow our customers to make “big data” actionableso that they can make more informed and effective business decisions.
In the enterprise intelligence market, Verint solutions help organizations use the voice of their customers to drive operational excellence, increase customer satisfaction and loyalty, and optimize performance.
In the security intelligence market, Verint solutions help law enforcement, government, and commercial organizations protect people and property and neutralize terror and crime.
Our innovative technologies enable our customers to utilize intelligence for a more accurate and complete understanding of their challenges and opportunities. And our services provide expert guidance and robust implementations to adding ongoing value to their Verint investments.
Today, more than 10,000 organizations in over 150 countries use our solutions to improve enterprise performance and make the world a safer place.
Verint Fast Facts
- Founded 1994
- Headquartered in Melville, NY, with offices around the globe
- Powered by 3,200 dedicated Verint professionals and a worldwide partner network
- Listed on NASDAQ Stock Market as VRNT
- Member of the Russell 3000 Index
- Revenue FYE January 31, 2012: $796 million
Verint (VRNT) is traded on the NASDAQ.
About the Product:
Solutions for Customer-Inspired Excellence
Calls. Emails. Web forms. Surveys. Mobile apps. Today’s contact center is going far beyond its call center foundation to become the hub of an enterprise, multichannel customer experience strategy.
But regardless of the ways in which customers conduct their interactions, they still want personalized, efficient, effective service—delivered by knowledgeable, skilled employees. And that’s where Verint can help. Our software and services enable contact centers and other areas of the enterprise to capture and analyze customer interactions across multiple communication channels, then use this information to uncover trends and sentiments, improve staffing and performance, and optimize the customer experience.
Impact 360 Workforce Optimization
The Verint Impact 360 Workforce Optimization suite enables the systems and people involved in critical customer service functions to share information, work together, and ultimately deliver a better, more cost-effective customer experience.
Impact 360 provides unified functionality to address a broad range of contact center functions, including:
Verint also offer Business Impact Solutions—predefined combinations of our solutions and services that address targeted business needs.
Because this functionality all works together, it can provide your contact center with far more value than individual, standalone applications. And your contact center can benefit from simpler, more economical administration and maintenance—along with the convenience of working with a single solution provider.
The result? Your contact center can go beyond just capturing the “voice of the customer”—you can use it to drive change across the areas of your enterprise that impact the customer experience, including branch and back-office operations. With Impact 360 Workforce Optimization, you can implement a cycle of customer-inspired excellence and continuous improvement. It’s customer-centric workforce optimization, and it can help your organization reduce costs, enhance performance, and ultimately deliver a better customer experience.
Audiolog for Contact Centers
Audiolog is a multimedia recording, evaluation, and archiving solution that provides contact centers with a flexible solution for full-time, on-demand, scheduled, and criteria-driven recording. With Audiolog, contact centers can address compliance, risk management, and quality management requirements with a robust, scalable recording platform.
For complete pricing details, please contact the company directly.
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of Impact 360 Workforce Optimization:
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