This review was last updated
This CRM Review examines Web Help Desk.
In-Depth CRM Review
Web Help Desk
UniPress Software Ltd.
20 Broadwick Street
London W1F 8HT
CRM Category: Customer Support – Cloud
Sub-Category: Web Self Service
Seats: Small Enterprise
About the Company:
UniPress Software was established in 1988 as the distributor in the UK and Ireland of web-based service desk automation software targeting mid-market companies, departments within large enterprise organisations, and small businesses.
Having over 10 years experience in the help desk and service desk marketplace, UniPress Software has become renowned for its excellent technical support and customer service levels.
In 2007 UniPress added MacsDesign’s flagship product, Web Help Desk, to its line of solutions. Web Help Desk is a 100% web-based helpdesk solution which provides a low cost of ownership, ultimate portability and simple implementation. A totally cross-platform solution, Web Help Desk has a diverse feature set that will accommodate your department’s requirements to fulfil any submitted request more efficiently and effectively.
To complement the extremely popular Web Help Desk software, in 2008 UniPress started providing Absolute Manage Client Management to the UK. Absolute Manage is a comprehensive systems management application designed to automate the management of Mac and Windows machines. Absolute Manage includes tools for Application Management, Change and Configuration Management, and automated Patch Management.
UniPress continues to provide affordable feature-rich solutions to a wide variety of organisations in the public and commercial sectors alike.
About the Product:
The Web Help Desk’s Issue Tracking Software, Customer Support Software, and Help Desk Software solutions offer an industry leading feature set that allows you to dynamically route, track and resolve your technical support issues and customer service desk requests with ease. As a 100% web based solution, the Web Help Desk provides a low cost of ownership, ultimate portability and simple implementation. Because it’s built with Java™, you can be sure it will run on your server platform of choice; Windows, Mac OS X, Linux, or Unix.
Take it for a test drive and find out why IT managers throughout the world choose the Web Help Desk over more costly products.
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Rich’s View of Web Help Desk:
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