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This CRM Review examines TwitSpark.
In-Depth CRM Review
601 Montgomery Street
San Francisco, CA 94111-2605
Toll Free: (866) 559-6229
CRM Category: Customer Support – Cloud
Sub-Category: Social Customer Service
About the Company:
About the Product:
TwitSpark is a revolutionary digital platform that allows teams within larger enterprises to efficiently manage customer service over Twitter and Facebook, virtually eliminating potential collisions while bolstering CLV.
Are you wasting time?
TwitSpark allows agents to increase efficiency by dealing with one customer at a time, reducing “cherry picking” for issues and ensuring that your team isn’t viewing the same conversation over and over again.
Our platform uses a customer-centric display featuring customizable profiles, important background information, and the ongoing “conversation” in the center of the viewing screen.
What are your customers talking about?
Allow your agents to integrate tweet tagging into their current workflow, labeling each interaction with particular concerns, problems, praise, etc. This provides insight into future strategies as well as vital data on weak spots within your company’s product/service offerings.
TwitSpark features a completely customizable tagging system for incoming tweets, creating a highly organized system for your agents.
Do your agents sound like automated robots?
Your customer service team will have pre-approved content at the tip of their fingers that can be easily modified to ensure quality (and varied) responses in a timely fashion.
Enable your business to quickly and easily integrate your knowledge base and/or canned responses into a swift and savvy databank.
Are you keeping an eye on all your customers’ social discussions?
Conversations will be delivered automatically to your agents one after another, enabling them to respond much more quickly to a high volume number of tweets in comparison to other solutions on the market.
We’ve created a “push” system instead of a “pull” system, eliminating an entire step in the customer service process; agents will never have to “search” for another query from a customer.
Are you the first to know if there is a crisis?
TwitSpark ensures that regardless of time of day, if an abnormal volume spikes occur, certain teams or management are immediately notified.
Customized automated alerts to will let you know the minute anything goes awry.
For complete pricing details, please contact the company directly.
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of TwitSpark:
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