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This CRM Review examines Tour de Force CRM.
In-Depth CRM Review
Tour de Force CRM
Tour de Force CRM, Inc.
14601 CR 212 | Suite #1
P.O. Box 1262
Findlay, Ohio 45840
CRM Category: Strategic Solution – Cloud
Sub-Category: Contact Manager/Outlook Based
Seats: Small Business
About the Company:
The Tour de Force CRM application was developed in 2001 by the MRH Technology Group. As of 2012, the MRH Technology Group will solely be known as Tour de Force CRM.
Tour de Force CRM is a software solution that provides customer relationship management (CRM), sales force automation (SFA), and business intelligence (BI) functionality. The goal of Tour de Force CRM is to provide the tools and features that a B2B sales organization needs to be more efficient and more effective. Tour de Force CRM can be installed on top of Microsoft Outlook and accessed directly through the Outlook interface. It can also be installed as a standalone product without Microsoft Outlook. Tour de Force CRM integrates to a company’s ERP system, allowing sales data to be easily viewed and analyzed.
While Tour de Force CRM is an ideal solution for any B2B sales organization, it was designed and developed specifically for the wholesale distribution market. The current Tour de Force CRM user base is 80% Industrial Distributors, 10% Manufacturers, 5% Construction, 3% Furniture Dealers, and 2% other B2B Industries.
About the people who make up Tour de Force CRM
Tour de Force CRM’s corporate office is located in Findlay, Ohio. The majority of Tour de Force CRM’s employees work directly from our corporate headquarters in the areas of Development, Professional Services, Sales & Marketing, and Support. All Development and Support of Tour de Force CRM is done directly from our corporate headquarters. We do not, and have not ever, outsourced any work related to Tour de Force CRM.
Implementation of the Tour de Force CRM application is conducted by the Tour de Force CRM Professional Services team. Our Professional Services team provides the people, the processes, and the tools necessary for a successful CRM implementation. Since every client uses Tour de Force CRM differently, our experienced Consultants will work with your organization closely through the critical phases of the implementation process to ensure that Tour de Force CRM meets your business objectives and processes. All Consulting and Coaching services contain the necessary levels of personalization and configuration to help you achieve your business and sales process goals.
About the Product:
CRM with Outlook Integration
Tour de Force CRM builds on the common Microsoft architecture and is designed to work in the most common software platform that your sales force uses on a daily basis, Microsoft Outlook.
The Tour de Force CRM toolbar is loaded directly into Outlook, and the key activities that a sales person does on a daily basis are able to be done directly from this toolbar, reducing the time spent on administrative tasks and increasing the amount of time spent generating sales.
A key goal of Tour de Force CRM is to increase business productivity, and one of the key ways we help you achieve that goal is by providing a CRM with Outlook Integration.
Although many features are enhanced by the integration with Microsoft Outlook, Outlook is not required to run the Tour de Force CRM program. Tour de Force CRM can run as a standalone program.
Benefits of CRM with Outlook Integration
Drive user adoption and acceptance.
Utilizing a customer relationship management system that is so closely integrated with Microsoft Outlook drives high levels of user adoption because it reduces the redundancy that is found in many CRM software solutions. A sales person or customer service representative can perform all key tasks and activities directly through Outlook without the hassle of having to open a separate application and log their activities at the end of the day. With the Email Logging feature of Tour de Force CRM, all email communications between a company and their prospects or customers are automatically logged, without having to CC: or BCC: an additional email address. Having a system that is so easy to use delivers immediate value to your users, which rapidly increases their adoption and acceptance of the system.
Save time on training.
When a user learns to use Tour de Force CRM, they are learning through an interface that they are already familiar with, Microsoft Outlook. This familiar interface expedites the learning curve and reduces the amount of time that is spent on training.
Increase the productivity of your sales team by turning Outlook into a portal that provides a 360° view of all customer information.
With Tour de Force CRM, a user can access a complete view of a customer or prospect directly from Outlook. In addition to contact information, a user also has access to Activities, Appointments, Email exchanges, Open and Closed Orders, Quotes, Sales History, Support Requests/Tickets, Tasks, etc.
For complete pricing details, please contact the company directly.
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If you are considering this program, you should also look at these other CRM solutions:
- Avidian Technologies, Inc., developer of Prophet CRM
- ExchangeWise (Pty) Ltd., developer of MX-Contact
- SalesOutlook.com, developer of SalesOutlook
- Teamscope Software, Inc., developer of Teamscope CRM
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