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This CRM Review examines Thunderhead ONE Engagement Hub
In-Depth CRM Review
Thunderhead ONE Engagement Hub
|5th Floor, Ingeni Building, 17 Broadwick Street|
|London W1F 0DJ United Kingdom|
|CRM Taxonomy:||Cloud CRM|
About the Company:
We’re a pioneering software company who has become a recognized technology leader in the customer engagement market. Thanks to our game-changing, AI-driven, ONE Engagement Hub, it’s now possible for brands to deliver exceptional engagement for every customer across every journey. We’re headquartered in London, with a development HQ in Boston and offices across Europe and North America.
About the Product:
ONE is a cloud-based engagement layer that works with and across your existing systems, liberating data from functional silos, it uses Artificial Intelligence to provide real-time analysis and actionable insight across individual customer journeys.
ONE lets brands understand, visualise, and optimise the customer journey in real time. It listens to a customer’s activity across all channels and touchpoints, building a view of what they look for: discovering interest, context and behaviour as they browse. ONE uses Artificial Intelligence to help you understand each customer’s true intent and orchestrate individual journeys for every customer, across every touchpoint in real-time.
HOW ONE WORKS
- Listen & ingest data – across omnichannel customer touchpoints and external systems (CRM, CMS and others)
- The Insight Engine – captures and classifies the real-time insight and context of individual users including touchpoint, time and identity
- The Customer Profile – brings real-time insight and intent together with historical behavior (past activity, actions, device, location, responses) to inform the decisioning and orchestration engine
- The Journey Viewer – provides a real-time interactive journey visualization that shows key insights into individual and combined journey flows
- Intent Analyzer – harnesses AI to uncover a deeper level of actionable journey intelligence. Surfaces patterns of customer behaviour, builds intent-based audiences and predictive models, then prescribes enhanced orchestrations
- Real-time Decisioning & Orchestration Engine – delivers personalized and optimized conversations across all touchpoints. Uses an AI-driven learning model that predicts and delivers actions, offers and conversations to drive engagement.
For complete pricing details, please contact the company directly.
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of ONE Engagement Hub:
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