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This CRM Review examines Tenpointsix.
In-Depth CRM Review
8925 N. Meridian Street
Indianapolis, IN 46260-2384
CRM Category: Customer Support – Cloud
Sub-Category: Field Service Management
Seats: Small Enterprise
About the Company:
Tenpointsix is a leading edge technology based company that believes disseminating information to your techs via a mobile device, such as an iPad or iPhone, is beneficial to the productivity and success of your business. Our mission is to make it as easy as possible for techs to do their job in the field without the paperwork, trips back to the office, or frustration of traditional methods of performing tasks and recording info.
Tenpointsix was created because of the expense and frustrations of using other software. Tenpointsix is intended to fix these issues and provide a solution that keeps giving back. What sets us apart from other Field Service systems is that we are continually improving our product to meet the needs of our customers. We currently have a repository of procedures, manufactures, and models in the metrology field and we are planning on expanding our databases with several other industries as well.
What makes Tenpointsix unique?
- We offer a leading edge software solutions for any field service industry
- Tenpointsix is integrated into Microsoft CRM so that you can easily manage your contacts and clients, send emails, and view reports
- Tenpointsix comes with predefined procedures, manufactures, and models that are typical in your field of service
- Tenpointsix takes customer feedback to continually improve our product to meet your company’s needs
- Tenpointsix is a hosted solution that guarantees 99% uptime
- Tenpointsix is easy to use and comes with Help screens
About the Product:
Tenpointsix raises the bar for field service software.
Our hosted or on-premise solution includes a back office built on the foundations of a CRM system combined with the ease of use of Apple iPad and iPhone devices. Here are just a few of the features:
Tenpointsix gives you access to the information you need for field service, dispatch and work order management. Tenpointsix helps you manage customer assets with a 360° view of all necessary data. It allows you to track customer assets by locale and assists in managing appropriate service and testing procedures for all assets. Tenpointsix provides history on all RMA’s, preventive maintenance (PM) and service orders.
Auditing & Regulatory Compliance:
Tenpointsix provides complete audit trails and data validation to assist with regulatory compliance. Tenpointsix integrates company competencies, technician skills, and maintains change history and validation data in work procedures. Tenpointsix helps with regulatory compliances such as ISO, FDA, GxP, HAACP, and FAA.
Tenpointsix comes populated with hundreds of manufacturers, product models, and validated calibration procedures for the most commonly found customer assets. We’ve had quality engineers create, review and validate all baseline content so you don’t have to. With Tenpointsix you can get started immediately and never look back.
- New baseline manufacturers, models, and procedures released regularly
- Ability to clone and customize a baseline procedure to add customer specific steps
- Quick and easy association of a baseline model-based procedure with a customer asset
Customer Relationship Management (CRM):
Tenpointsix was designed with your whole business in mind. It not only helps run the service function of your business, it also helps you coordinate your sales, marketing, and other core functions. Our product is built on the Microsoft Dynamics CRM/XRM platform and accesses the same account and contact data that sales and marketing use, so you don’t have to worry about issues with syncing or interfacing.
In addition, Tenpointsix can use data collected in the field to proactively drive your sales and marketing efforts. Our product can anticipate your customer needs by analyzing buying and service patterns, target your marketing efforts more effectively, improve customer service through centralized information and history, and help coordinate all areas of your business.
Tenpointsix can change the way you think about field service and mobility. Our product, as an iPad or iPhone application greatly increases mobility, availability and usability. Field personnel can use its many featuers and advantages to increase efficiency and accuracy, and there’s no need to worry if 3G/4G or WiFi are unavailable. Technicians can use the “offline mode” to complete work which is automatically synchronize once the device is back online. Tenpointsix stands alone from competition by giving complete step-by-step guidance through complex diagnostic procedures, including visual indicators of tolerance ranges, ideal values, and safe minimums and maximums, and provides quick access to a knowledge base of vital information. It also displays team members and location maps at the touch of a button.
Tenpointsix can be an entirely hosted solution, which would mean no special hardware or software and no large upfront payment is required. We can assure you that your data is safe with us. All of your data is housed in a SAS-70 certified facility with our datacenter on two separate power grids and monitored 24/7 – 365 days a year. All of your critical data has backup snapshots taken every 8 hours and offsite replicas are maintained and updated daily. All server equipment is state-of-the-art featuring Intel Quad Core processors and database servers which are load-balanced and clustered. We also guarantee 99.9% uptime outside of regularly scheduled maintenance windows. Tenpointsix allows you to take a back seat while we protect your data.
Tenpointsix is also available as an on-premise solution.
For complete pricing details, please contact the company directly.
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of Tenpointsix:
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