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This CRM Review examines TouchStar.
In-Depth CRM Review
Noble Systems Corporation
4151 Ashford Dunwoody Road
Atlanta, GA 30319-1443
CRM Category: Call Center Support – Cloud
Sub-Category: Contact Center Solutions
Seats: Small Enterprise
About the Company:
Noble Systems Corporation (NSC) is a global leader in contact center technology solutions, providing innovative products since 1989. Tens of thousands of agents at 4,000+ client installations worldwide conduct business using the award-winning Noble platform for inbound/outbound/blended communications. The scalable, integrated Noble® Solution includes advanced ACD and predictive dialing; unified contact processing for voice, email, and web; and integrated IVR, digital recording, messaging, quality control/monitoring systems, scripting, workforce management, and real-time reporting and management tools.
Based in Atlanta, GA, NSC was the first vendor to offer an open, scalable, fully-distributed platform. The Noble® TouchStar solution is focused specifically for SMB environments.
TelStar Hosted Services, Inc. provides multi-vendor hosted call center solutions. The company offers a Web based application providing various contact center functions from within a Web browser. It provides Communication-as-a-Service via cloud for companies with inbound call center, outbound call center, blended call center, or interactive voice response messaging requirements. Its solutions facilitate queuing voice, eMail, fax, chat, video chat, and outbound SMS solutions. The company’s voice over Internet protocol solution is accessed worldwide on any computer connected to the Internet. It serves circulations, collections, education, financial and government services and healthcare.
Noble Systems acquired TelStar Hosted Services in October 2012.
About the Product:
TelStar Hosted is the only multi-vendor hosted call center solutions provider, with state-of-the-art Communication-as-a-Services (“CaaS”) via the cloud for companies with inbound call center, outbound call center or blended call center service requirements.
Leverage the Cloud! Take advantage of our hosted contact center services: We manage the technology supporting your call center for you, so that you can focus on and invest in your core business. Our hosted call center services offer a scalable and variable cost alternative to capital expenditure. You won’t be alone. Analysts at Gartner, Forrester, Frost & Sullivan and Datamonitor all estimate that the market for hosted call centers service will grow at a compound annual rate of around 30% to 2015.
TelStar Hosted Services Inc., “Your Call Center in the Cloud!”’s hosted call center solutions are:
- The Latest in Call Center Software Technology
- Customizable User Interfaces
- Real-time Dashboards
- True Predictive Dialing
- Full Media Integration: Queue Fax, Email, Chat, Video Chat, and outbound SMS
- Reliable and Stable
- Scalable and Flexible
- Easy to Use
- Affordable, with Pay as you Go Options
For complete pricing details, please contact the company directly.
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of TouchStar:
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