This CRM Review examines Telligent.
In-Depth CRM Review
Telligent Systems Inc.
17950 Preston Road
Dallas, Texas 75252-5614
CRM Category: Interaction Support – Cloud
About the Company:
We were founded in 2004 by technology visionary Rob Howard. He believed then as he does now that social community is the key for organizations to access vast amounts of untapped, unshared knowledge among its members – be they employees, customers or peers. That knowledge and collaboration leads to innovation that leads to achieving your goals.
Our primary core value is, “Customers come first. Period.” This idea is sewn into the fabric of our company culture. The first step to building a community is relationships. And we value and nurture our relationships with our customers, partners and friends with sincerity and purpose. Telligent is dedicated to being the most trusted and innovative enterprise collaboration and community software company.
Telligent powers social communities for more than 3,000 companies worldwide. World-class brands, including Dell, Intel, Microsoft and American Marketing Association, trust Telligent’s enterprise-grade social community suite to connect and engage with customers, prospects, partners and employees.
About the Product:
All About Telligent Community 7.5
New Message Center with Instant Messaging
Instant messaging connects people to their friends one-on-one and in groups for real-time conversations. It makes communicating quick and easy – members can see who’s online and initiate a conversation in just one click. With chat, your community members are just seconds away from the support they need.
Invite your customers, partners and employees to contribute their creative ideas. Members can create new ideas, include rich media, and open them up to voting and feedback from the community. Plus, real-time status updates keep your community informed of how their ideas are being implemented.
Collaborate on Ideas
Not only does social ideation allow you to innovate better and faster, it keeps your community members engaged every step of the way. Social ideation encourages community members to respond to challenges, suggest ideas and vote on the best ones.
Notifications keep members informed of new friend requests, feedback, answers to questions and other important activities as they happen in the community. These real-time updates from the community increase participation, keeping your members informed and engaged.
New Social Logins
Make it fast and easy for people to access your community using the social network account that they prefer: Facebook, Twitter, LinkedIn, Salesforce, Google or Microsoft Live Connect. Social login not only improves customer experience, it increases engagement and information sharing both inside and outside of your community.
Dynamic Content Discovery
Personalized for the individual and based on community analytics, the community anticipates what resources would be valuable to each member and suggests content. By surfacing content that is tailored to the individual, content recommendations help you deliver an experience that sets you apart in the eyes of your customers and builds brand loyalty.
Tailored Network Suggestions
Dynamic people recommendations help community members build their personal networks. Personalized for the individual and based on community analytics, the community looks for people with similar interests to each member and suggests connections. By helping people find peers, mutual friends and experts, people recommendations help you create a more engaging customer experience.
Expert Identification through Behavioral Science
Telligent customers have long enjoyed the benefit of how analytics can provide insights into the types of contributors within a community. These capabilities have been expanded to include identification of experts within individual profiles. This new expert identification helps community members better evaluate recommendations and content contributed by these experts.
Measure Crowdsourced Contributions
New with community analytics is the ability to delineate between the different types of contributors in your community. Quickly compare contributions from employees and contributions from the community. Helping you build a better picture of the health of your community.
Shared Social Insights
Telligent now offers community insights directly within the community. Empower community managers and executive sponsors with analytics for community health, vitality, responsiveness, crowdsourcing effectiveness, participation and content that can be viewed anywhere in the community – from the homepage, through dashboards and within groups of interest. Now, you can get insight and take action immediately without ever leaving the community.
Share Meaningful Reports
Now administrators, community managers and executive sponsors have the ability to share meaningful reports within the community. Whether it is community participants, influential customers or group owners, you can now control who has access to important community insights.
Easily Configure Reports
Using Telligent’s widget framework, you can modify the reports so that they are tailored to your specific needs.
Built for Big Data
Community analytics were built with Big Data in mind. Telligent data has been designed to make it easy to integrate with other business intelligence systems so that your organization can tap into the wealth of knowledge created by members in your community.
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Rich’s View of Telligent:
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