This review was last updated by
This CRM Review examines NPS® Innovation.
In-Depth CRM Review
TeleTech Holdings, Inc.
9197 South Peoria Street
Englewood, CO 80112-5833
Telephone: (303) 397-8100
Toll Free: (800) 835-3832
Fax: (303) 397-8199
CRM Category: Marketing Support – Cloud
Sub-Category: CRM Analytics
About the Company:
The world has changed. Disruptive technologies, social media, demanding customers, and an interconnected global economy have altered the face of business forever. To compete, companies need to be smarter, faster, and more agile. They need the ability to deliver seamless, effortless experiences for their customers while providing strong returns to their shareholders. To navigate this complicated and uncharted new world, brands need a partner with experience. TeleTech leads the way.
For 30 years, we have been collaborating with the world’s leading companies to architect and execute differentiated service experiences across the customer life cycle. And now, given the new market forces that demand exceptional customer focus, our value proposition is more relevant than ever before.
From our inception, we have occupied the intersection of technology and customer experience. Our fully integrated platform has been designed for clients who are seeking a strategic partner to deliver measurable outcomes. It has been architected to provide all of the capabilities that an organization needs to create a differentiated customer experience across all channels and all phases of the customer life cycle. It balances the latest innovations in technology with the empathy of human contact which allows our clients to focus on their core competencies while we focus on ours – delivering superior customer experiences.
TeleTech Holdings, Inc. (TTEC) trades on the NASDAQ.
About the Product:
Companies everywhere are turning to Net Promoter® methodology to guide their customer loyalty initiatives and to design voice of the customer strategies. TeleTech has entered into an exclusive relationship with Satmetrix®, the co-developer of the Net Promoter ScoreTM (NPS®) to offer solutions that help companies turn these strategies into action.
Together, Satmetrix and TeleTech deliver holistic solutions that help companies put operational approaches and the most highly adopted loyalty metric behind their customer experience improvement strategies. Through this exclusive relationship, TeleTech is the only global outsourcing provider with the Satmetrix Net Promoter product suite available within its customer experience solutions.
Net Promoter and NPS are registered trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Net Promoter Score is a trademark of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.
From developing strategies to educating organizations and acting on customer feedback, TeleTech has end-to-end solutions for your Net Promoter® and customer experience improvement needs.
Our NPS® Innovation products include:
TeleTech’s Net Promoter® Accelerator – Through an exclusive relationship with Satmetrix®, this solution integrates strategy consulting, Satmetrix technologies, and TeleTech services to mobilize brand promoters, recover brand detractors, and increase NPS.
Satmetrix University – Educating organizations is easy with two Satmetrix Net Promoter courses delivered online through cloud technology that makes learning engaging and conveniently accessible from mobile devices.
For complete pricing details, please contact the company directly.
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of NPS® Innovation:
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