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This CRM Review examines ServiceWise.
In-Depth CRM Review
3675 Mt. Diablo Boulevard
Lafayette, CA 94549-3793
CRM Category: Customer Support – Cloud
Sub-Category: Help Desk
Seats: Small Enterprise
About the Company:
TechExcel unifies the enterprise by bridging the gap between product development and service / support. This end-to-end environment empowers companies to optimize the relationship between these important organizations without sacrificing autonomy or business processes and provides a collaborative environment that significantly saves time and resources.
Application Lifecycle Management
TechExcel’s Application Lifecycle Management (ALM) solutions enable enterprises to focus on their strategic goals of product design, project planning, development and testing by providing a collaborative and “knowledge-centric” environment. Traditional approaches to ALM stipulate that every phase of software development – from product concept to strategy, planning to implementation, and finally to verification and delivery – rely on separate tools and processes. TechExcel DevSuite is built around the best-practices insight that knowledge is central to any product development initiative. By eliminating the silos of knowledge that exist between different teams and in different locales, DevSuite helps enterprises dramatically transform their development processes, increasing both the efficiency and overall quality of their end products. This strategy helps teams communicate better and reduce their cycle times, allowing the right products for the right markets to be developed in the shortest possible time.Learn More
IT and Customer Support Management
TechExcel’s Service and Support Management solutions provide enterprises with total visibility and actionable intelligence for all service desk, asset management and CRM business processes. The fully integrated service desk solutions support ITIL best practice methodologies and deliver improved financial performance, increased management functionality and organizational alignment. As enterprises rely more heavily on the IT organization, reactive and stand-alone help desks are no longer sufficient to handle the growing demand and complexity of today’s distributed businesses. As the IT organization finalizes its move from a cost center to an integral part of the infrastructure, service and support management functions must rely on a single version of truth to ensure that processes are optimized and that the entire business flourishes. TechExcel Service Suite unified the service desk, asset management and customer relationship management functions with a single configuration management database (CMDB) user interface and integrated workflow.Learn More
About the Product:
ServiceWise – Help Desk Software for IT Service Management
- Easily Implement ITIL® Workflow Standards
- Out-of-the-Box Automations, Escalations
- and Streamlined Processes
- Collaboration for Coordinating
- Implementation and Impact Analysis
- Seamlessly Integrated Asset
- Management With AssetWise
For complete pricing details, please contact the company directly.
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Rich’s View of ServiceWise:
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