This review was last updated by
This CRM Review examines SurveyGizmo.
In-Depth CRM Review
4888 Pearl East Circle
Boulder, CO 80301-2497
CRM Category: Marketing Support – Cloud
Sub-Category: Marketing Research
Seats: Small Enterprise
About the Company:
SurveyGizmo is a web-based software company giving researchers, and small and enterprise companies powerful tools to create online surveys, questionnaires and forms – allowing capture and analysis of virtually any type of data essential for business.
Founded in 2006 and based in Boulder, Colorado, SurveyGizmo is an industry thought leader focused on bringing its customers new solutions for gathering and managing data, while delivering unparalleled support. SurveyGizmo has developed some of the most innovative technologies in the online survey industry, and its API provides easy integration of its robust data collection platform with external enterprise software.
Survey Gizmo’s focus in giving back to the community is becoming an advocate of education. Starting with Boulder’s September School, an alternative school we are supporting in many ways, from IT support to involvement with education programs. Looking forward, we will look for opportunities to provide scholarships.
Our expert customer service is one of the pillars that makes SurveyGizmo an amazing product. Right now, we have a 49 person (and growing) team with various skills sets and experience levels. Along with focus on customer service, our team is concentrated on producing an innovative product with ever-growing and evolving capabilities in response to your continuing needs. We like to think of it as a never-ending cycle. We listen to our customers, their needs and pain points, and are constantly innovating to give them more powerful tools to help them drive their business. Read more about the Co-founders and the rest of our team.
Our Respect for Your Privacy and Security
SurveyGizmo has customers in 64 countries with online surveys running in more than 129 countries worldwide.
Our customers include dozens of major universities, numerous large hospitals, Adobe, Apple, Gulfstream Aerospace, General Mills, CMP, MarketingSherpa, ExactTarget, Global Alerts, American Home Shield, KnowledgeStorm, Eplica, Endeca, Hershey’s, United Health Group, Reed Business Information, American Cancer Society, and Disney (just to name a few).
We have multiple partnerships with companies that know SurveyGizmo on a personal level and can easily integrate with our system. We have partnerships with email service providers, survey analysts and experts, and research panels. To learn more and get into contact with them, visit our Partners page.
About the Product:
SurveyGizmo is the most advanced survey tool at any price.
SurveyGizmo has every feature of other survey software packages all in one and all for a low entry price. From day one we’ve allowed our customers to drive our development. Each feature in our software was once asked for and added by a customer – just like you.
Great Customer Support – the Best Feature Ever
Customer service is our number one feature, and we mean it. At SurveyGizmo, we’re insanely passionate about customer happiness. We hope you never have a problem using our survey software…but if you ever do, our award-winning Customer Support team will fix it on the double.
Question Types – Simple and Advanced
From radio buttons to Likert scales to allowing respondents to upload files, our massive library of survey question types lets you gather just the data you need. You can even build your own question types using our Custom Question API.
Want to make certain that SurveyGizmo has the question types you’re looking for?
Logic & Branching
Our advanced survey logic and branching features let you create super-interactive surveys that validate your respondents’ answers and respond to them appropriately.
SurveyGizmo has more logic, branching, randomization and piping options than any other vendor.
Actions – Do more with Feedback and Surveys
Want to send an email at a certain point during your survey, or have your survey respondent review their answers? Want to automatically push data to one of our many integration partners? Our intelligent survey actions let you do it with one click.
Our robust branding features give you absolute control of the look of your surveys, the colors, the images – even the survey URL. And no matter what plan level you choose, we never attach any third-party advertising to your survey – ever.
Distribution & Data Collection
We make it easy to distribute your surveys using email invitations, Twitter, Facebook, and other social media – all from within SurveyGizmo. You can also embed your survey into your website with just a few clicks.
A mountain of data does you no good if you can’t make sense of it. Use our real-time reporting features to analyze and take action on your data. Want to use a different tool? We can output to CSV, SPSS and more.
3rd party Integrations
Let’s face it: surveying should be a bigger part of your life. That’s why we’ve worked to integrate with leading tools like Salesforce, MailChimp, Eventbrite, Eloqua, ReadyTalk and Freshbooks. Plug us in and see how easy we make it to add surveys to your current processes.
API & Developer Tools
We were the first online survey tool to release a full-featured API…and it’s only gotten better since then. Use our survey API to create new question types, integrations and features. Keep them for yourself, or sell them in our Marketplace. It’s up to you.
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Rich’s View of SurveyGizmo:
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