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This CRM Review examines SupportBee.
In-Depth CRM Review
340S, Lemon Avenue
Walnut, CA, 91789
Telephone: (408) 757-0970
CRM Category: Customer Support – Cloud
Sub-Category: Help Desk
Seats: Small Enterprise
About the Company:
The SupportBee team consists of a mix of entrepreneurial and technical talent. Co-founders Prateek and Nithya Rajaram had together co-founded Muziboo, a free music upload and sharing tool. Prateek himself is a developer, and at SupportBee, he is joined by Avinasha Shastry and Anh Do, also developers.
About the Product:
Software for Customer Centric Teams
At SupportBee we believe that collaborative teams do better customer support. We have built our software to super-power such teams. For example, instead of complicating our software with complex access control options, we have worked hard on making our interface more collaborative and joyful to use.
SupportBee intentionally mimics the email experience because both your team and your customers already understand email well.
Answered/Unanswered & Star
Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.
Some of our customers handle thousands of tickets a day with dozens of agents using this simple yet effective paradigm.
Works Well Out of the Box
Customizations are great but nothing like signing up and replying to support emails within five minutes. We make sure that everything in SupportBee works well out of the box. We pick sensible defaults for you. You can customize a lot of stuff but you can be sure that everything just works as soon as you signup.
Every Feature in Every Plan
Every feature in SupportBee exists because we think it helps you deliver better support. Hence, we don’t partition features based on your pricing plan. Every company has access to all the great features that we offer. You pay more if you have higher volume, not because we artificially limit your access to certain features. See our pricing.
For complete pricing details, please see:
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please see:
Rich’s View of SupportBee:
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