Last Updated on 7 years by RichBohn
This CRM Review examines Stone Cobra.
In-Depth CRM Review
Stone Cobra, Inc.
201 Creekside Ridge Court
Roseville, CA 95678-3578
CRM Category: Customer Support – Cloud
Sub-Category: Knowledge Management
About the Company:
Stone Cobra specializes in enterprise software and services that align organizations and industry best practices with market-leading technology solutions.
A unique thing happens when you combine the expert technologists, with leading-edge processes and years of expertise in Knowledge Management – Innovation.
Stone Cobra is the only one that successfully combines the right technology, the right process with the right people to deliver innovative InQuira (Oracle Knowledge) solutions.
Although we are a technology company, we believe that technology is best used as an enabler for efficient business processes and communication. To that end, Stone Cobra is an active member of the Service & Support community as an Expert Alliance Partner of the TSIA, member of the Consortium for Service Innovation, and board member of AIIM enterprise content management group. Through our Service & Support industry knowledge and creative technology solutions, Stone Cobra has become a recognized expert in Knowledge Management (KM), Knowledge Centered Support (KCS), Customer Relationship Management (CRM) and Enterprise Search.
Focusing on the 360 degree view of the customer
Stone Cobra’s expertise also benefits Sales, Marketing and Product Development organizations. For Sales and Marketing organizations, Stone Cobra has tools and processes to increase customer conversions, drive online adoption, provide a personalized online customer experience, facilitate real-time content updates, decrease forms abandonment rate and present context-relevant promotions. For Product Development organizations, Stone Cobra implements solutions for collaboration, issue troubleshooting and resolution, knowledge management and idea generation.
At Stone Cobra our innovative technology solutions consistently prove to be the critical success factor in determining long-term business results.
About the Product:
Best-in-Class CRM Meets Best-in-Class Knowledge Management
Great customer service has become a key differentiator that helps organizations like you retain customers, grow revenue and drive financial and customer success. To excel, you must provide customers and prospects relevant and accurate answers quickly across any channel of interaction — including Web self service, agent–assisted contact centers, sales and field service.
Achieve business advantage and improve results by delivering differentiated and world-class customer service and support across all channels with InQuira (Oracle Knowledge).
Benefits of Knowledge Management
- Increase service volumes
- Reduce training time
- Reduce research time
- Increase resolution accuracy
- Increase sales effectiveness and decrease sales cycles
- Decrease length of service calls
Benefits of InQuira
- Increase self-service online resolution rates
- Improve customer experience
- Turn C+ Salespeople into Straight A’s
- Deliver Knowledge to your Field Service Teams’ fingertips
Features of InQuira
- No limitations on attachment and search limits
- Full historical versioning with side by side compare and rollback
- Fully configurable security model with user group
- Fully configurable workflow and approvals engine
- Full-featured Enterprise/Federated search that lends the ability to search external sources
For complete pricing details, please contact the company directly.
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of Stone Cobra:
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