This review was last updated
This CRM Review examines Business Builder ITG.
In-Depth CRM Review
Business Builder ITG
Unit 4 West Court
Saxon Business Park
Hanbury Road, Bromsgrove
CRM Category: Strategic Solution – Cloud
Sub-Category: Contact Manager
Seats: Small Business
About the Company:
Steam Software is an Innoware Group company specializing in modular, browser-based software tools called “Business Builder” to drive business improvement. We quantify this with you as agreed ROI (return on investment) improvements within a timeframe to drive improved levels of free cash in your business.
Steam’s best of breed systems are underpinned by business development and process management consultancy as required. In this way tangible business improvement and a fast ROI can be delivered: we do not just sell you a system and leave you to get on with it. You would expect system implementations to be managed by Steam staff and delivered in every case to a detailed specification, using proven process methodologies such as Prince 2 or Six Sigma if appropriate.
As the author and primary vendor of Business Builder the Company is ideally suited to deliver either SaaS (out of the box) solutions to specific problems or more custom solutions dependent upon business need. Business Builder ITG is the flagship product, delivering a cost effective single view of multiple legacy databases with detailed graphical analysis but without the need for expensive data migration to a new system. This makes your business performance information available in one place, accessed from anywhere in an easily understandable format.
The business is profitable and has tripled in size since 2007. It is forecast to double again in the financial year 2010 – 2011. Performance has been driven by a strategy of being the vendor of choice in specific mature vertical markets, where complex business growth issues exist and it is accepted that an off the shelf MIS system may not be appropriate. This approach typically drives return on the investment, or value for the client, by combining into a single solution Business Builder modules including a strong industry specific CRM core, with in depth business development understanding and Innoware’s custom writing resource as and if required.
Depending on the problem, this value improvement can been realised in reduced operating costs from process automation or improvement, improved stock turnrounds, better staff performance to KPI’s, or increased sales of a better quality.
Clients past and present include Kemira Oy of Finland, Continental Tyres, WH Smith, Toni&Guy and local Government, although most sales are to the SME marketplace in our chosen market sectors.
About the Product:
From time to time the need to drive value in the business by making explicit the knowledge inside the organisation leads management to consider new technology systems. However, most corporate business management systems are in the form of ERP or the better MIS systems, which require you to stop using your incumbent systems and migrate to a completely new system. These legacy systems often work pretty well, but just cannot provide either the business analytics required from the data, or a single view of the data located across all the business.
– A sort of slash and burn of these systems to get better information or knowledge about your business may be counter productive.
Not only do these system projects have a high failure rate, but the business disruption and expense caused by migration to the new system frequently compromises operational effectiveness and achievement of business goals – the very problems you wanted the new system to fix!
Business Builder ITG is a secure browser based solution that provides a common view of the data in your legacy systems, summarized graphically according to login. Analytics highlight your key business behaviours and KPI’s, with predictive tools which illustrate when goals are being missed and that corrective actions are necessary. Modules include a single view of the customer experience with document storage, providing a common point of access for both team activity and customer materials.
Business Builder ITG is our flagship product, delivering a cost effective single view of multiple legacy databases but avoiding the need for expensive data migration to a new system. This makes your business performance information available in one place, accessed from anywhere in an easily understandable format.
For complete pricing details, please contact the company directly.
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
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Rich’s View of Business Builder ITG:
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