In-Depth CRM Review

Sprout Social

Sprout Social, Inc.
30 N Racine Avenue, Suite 110
Chicago, IL 60607-2184

Telephone:
Toll Free: (866) 878-3231
Fax:
Email: [email protected]
Web: http://sproutsocial.com/

CRM Category: Selling on the Web – Cloud
Sub-Category: Social CRM
Seats: Small Business

About the Company:

Our team of dedicated engineers, marketers, designers, product specialists and customer service professionals work tirelessly for our customers. Team Sprout also boasts a quirky and culturally diverse combination of personal characteristics and interests. From foodies to fearless travelers to amateur photographers, we share our stories and enrich each other’s lives through teamwork, healthy competition and mutual respect. A sustained love of all things social guides us, day after day. Founded in 2010, Sprout is a private company backed by the venture funds of NEA and Lightbank.

About the Product:

ALL PLANS BOAST THE FOLLOWING POWERFUL FEATURES

Create an exceptional brand experience across networks. Sprout’s collaborative environment ensures smarter, faster and more efficient social communications.

Engagement

Single stream Inbox designed to never miss a message and tasking tools to ensure that no customer goes unanswered.

Publishing

Seamlessly post and schedule your messages to Twitter, Facebook and LinkedIn with Sprout’s powerful tools.

Analytics

Unlimited reporting & exporting across all of your accounts. Profile, group and roll-up reports for high or low level performance data.

Monitoring

Discover what people on social media are saying about your brand through keyword monitoring.

CRM

The complete social relationship at your fingertips with contact records and editable contact notes.

Collaboration

Divvy up the workload amongst the whole team with tasks and collaborate in real-time to see who is immediately available to respond.

HelpDesk

Turn messages into support tickets and ensure complete & expedient customer service with full HelpDesk integration.

Mobile

A cohesive experience for users & teams across multiple social networks, regardless of where they are or what device they are using.

Price:

For complete pricing details, please see:

http://sproutsocial.com/pricing

For a proper demo of this CRM solution:

For a proper demo of this CRM solution, please contact the company directly.

Rich’s View of Sprout Social:

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http://www.pcmag.com/article2/0,2817,2491291,00.asp