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This CRM Review examines Social Office Suite.
In-Depth CRM Review
Social Office Suite
FBG Social Media Solutions, LLC
5230 W. Patrick Lane
Las Vegas, NV 89118-2853
Telephone: (330) 366-6343
CRM Category: Selling on the Web – Cloud
Sub-Category: Social CRM
Seats: Small Business
About the Company:
FBG is home to the Social Office Suite, a built from scratch social media solution for businesses to manage their brands in real time.
The Social Office Suite allows Social Media Managers to efficiently manage their brand in real-time through advanced listening, rich posting capability, transparent reporting, team collaboration and building an engaged community.
About the Product:
Post to more social networks in less time with greater results using Social Office Suite’s patent-pending publishing features.
Content is King
Post, Schedule, or Suggest rich media to Facebook, Twitter, Google Plus, LinkedIn, WordPress, and Tumblr.
Split Post Patent Pending
Post unique channel-specific content to multiple channels simultaneously.
Content Categories Patent Pending
Tag each Post with one or more Categories to create editorial calendars and track your posts by topic.
Visualize your posts across the week or month and share your content with other team members.
Share the responsibility, not the liability
Assign permissions allowing some team members to create content and others to approve, deny or edit.
Manage your brand and generate leads in real-time by keeping an eye on and responding to relevant conversations as they happen.
Listening yields the greatest result
Conversations are going on whether you like it or not – start listening and make your competition less relevant.
Geo-specific keyword search archiving allows you to engage in conversations going on close to your business.
Real Time Brand Management
Be aware of the conversations about your brand, your competitors and your industry in real time.
Share the responsibility, not the liability
You can have interns monitoring and suggesting responses while Admins approve, deny or edit all suggestions.
With both desktop and mobile solutions your team members can collaborate and get the job done no matter where they are.
Tell the story of your social media management strategy through clear and reliable metrics that measure effort and results.
Measure the effort, quantify the results
Is your social media team held accountable for the work they do? Create accountability for your social media team’s effort AND results.
Track campaign performance
Follow the growth of multiple posts in individual campaigns through category reporting. Make real-time changes to boost performance.
What works where
Track and measure post activity, community growth and effort by network to determine which community is most important to your business.
Unique reports are needed to ask unique questions. Export data from Social Office Suite directly to a spreadsheet so you can get the answers you need.
Data mine conversations
When you know when and how many people are having brand relevant conversations, then you can adjust what your messaging strategy.
The first social networking dashboard designed and built for quick navigation between multiple accounts, avoiding costly errors.
Know where you are
Navigate multiple accounts easily and find the action you need to take for any client in seconds. The SOS dashboard is clutter free.
Strategy baked in
The dashboard’s commonsense structure of Publish, Monitor and Analyze helps users prioritize tasks in the most efficient manner possible.
An account can be created in seconds, including the addition of multiple social profiles from various networks and multiple listening columns for each.
Help is everywhere
Easy to access instructions and conveniently located ‘signals’ within the dashboard minimizes time lost to wrong turns and errors.
Mobile solutions are available for:
For complete pricing details, please see:
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of Social Office Suite:
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