This review was last updated
This CRM Review examines SmarterTrack.
In-Depth CRM Review
1903 West Parkside Lane
Phoenix, AZ 85027-1236
CRM Category: Customer Support – Cloud
Sub-Category: Help Desk
Seats: Small Enterprise
About the Company:
Founded in 2003, SmarterTools Inc. is an information technology management software company that builds applications to help companies communicate, measure, and support their worldwide business operations. SmarterTools products serve thousands of companies across the globe in a broad base of market segments–including those in the technology, financial, education, and hosting industries.
SmarterTools began as a way for web hosting companies to provide reliable, powerful and fully functional email and web analytics software that was both simple to understand for end users and easy install and manage for network administrators. As such, the hosting industry was SmarterTools’ first natural vertical market, and now, with three well established products—SmarterMail, SmarterTrack and SmarterStats—each built for multi-tenancy, automation, density and stability, SmarterTools has grown to become a leading provider of software for the hosting industry as well as thousands of small to medium-sized businesses worldwide.
SmarterTools’ Global Presence
Today, SmarterTools has more than 15 million end users and a strong, global network of channel partnerships. In addition, SmarterTools has targeted various small and enterprise-level businesses, Web hosts, and service providers to grow its install base to include customers in more than 100 countries. With industry-leading products, a strong financial position, an international customer base, and enviable referral and retention rates, SmarterTools is aligned to remain an industry leader now and for years to come.
About the Product:
Customer Service and Help Desk Software
SmarterTrack is a powerful helpdesk built for tracking, managing, and reporting on customer service and communications, including sales opportunities and support issues. Businesses can manage employee and customer communications across multiple channels using a Web browser on any desktop, tablet or mobile device.
Offer customers multi-channel support: tickets, live chat, knowledge base and more
SmarterTrack helpdesk integrates multiple customer service solutions into a single application. Features include:
- A support ticket system
- Live chat software
- Knowledge base software
- A self-service helpdesk portal
- A fully integrated SIP-compliant softphone
- Call logging and VoIP
- Who’s On visitor monitoring
- A task management system
- Time logging
- Multiple brand support
- Customer satisfaction surveys
- Helpdesk reporting and analytics
- Single Sign-On (SSO)
For complete pricing details, please see: contact the company directly.
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of SmarterTrack:
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