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This CRM Review examines Advanced Contact Center Solution.
In-Depth CRM Review
Advanced Contact Center Solution
SITEL Worldwide Corp.
Two American Center
3102 West End Avenue
Suite 1000
Nashville, TN 37203-1324
Telephone: (615) 301-7100
Toll Free: (866) 957-4835
Fax:
Email: [email protected]
Web: http://apian.com/
CRM Category: Call Center Support – Cloud
Sub-Category: Call Center Outsourcing
Seats: Small Enterprise
About the Company:
The challenge for most organizations is that the design and management of customer experience is not their core expertise. At Sitel, it’s what we love most and do best. And it’s not just about cost cutting and process efficiency. As customer relations experts, we are also better positioned to help you improve the whole experience of your customer with your brand using the most appropriate channels and communication methods.
Get The Fact Sheet Global Customer Experience Trends
Insights:
Future of Customer Experience
The traditional multichannel strategy is one of control and offering nonintegrated options. The omnichannel perspective is a release of control to the customer, allowing them to choose their channel of choice. [READ MORE]
[email protected]
While the home-based model solves these problems, [email protected] Solutions is also a proven viable supplement to (or replacement for) any call volumes that are currently premise-based. [READ MORE]
Our Businesses
With over 27 years of industry experience, we are the leading global business process outsourcing provider of customer care and complementary back-office processes. Sitel’s clients, many of the largest and well known brands in the world, have selected and continue to partner with Sitel for one reason: Sitel delivers the results they want and expect. [READ MORE]
Our People
Sitel’s 58,000 employees provide clients with predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. But more important, Sitel associates become an extension of our clients’ brands by understanding their objectives, embracing their culture and taking ownership of their customers. [READ MORE]
Infrastructure and Solutions
Sitel’s solutions span 120+ domestic, nearshore, and offshore centers in 23 countries across North America, South America, Europe, Africa, and Asia Pacific. We have developed industry-specific competencies that allow us to respond to unique demands and requirements in specific vertical markets.[READ MORE]
About the Product:
Advanced Contact Center Solution
In addition to providing world-class contact center services across a broad range of industries, Sitel’s value-add product portfolio extends to include a vast list of innovative solutions that are available to meet your company’s needs.
World-Class Technology
Explore Sitel’s technology-enabled customer experience management capabilities such as Proactive Web Engagement and Cloud Monitor Solutions, Service & Sales Chat and Analytics-driven Customer Experience solutions.
Alternative Operating Models
Sitel encourages companies to take advantage of alternative operating models such as Sitel [email protected] Solutions™. This model utilizes virtual agents who are remotely managed by a center of excellence to drive best practice development and sharing.
Price:
For complete pricing details, please contact the company directly.
Rich’s View of Advanced Contact Center Solution:
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Short List:
If you are considering this program, you should also look at these other CRM solutions:
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Rich’s Recommended Web Sites
https://twitter.com/Sitel_WorldWide
http://www.linkedin.com/company/3095
https://www.facebook.com/Sitelworldwide
http://www.youtube.com/user/SitelWorldwide
Rich’s Recommended Reads
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