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In-Depth CRM Review
7300 Ranch Road 2222
Building III, Suite 200
Austin TX 78730-0020
CRM Taxonomy: CRM – Cloud
Sub-Category: Contact Center as a Service (CCaaS)
About the Company:
Serenova simplifies every aspect of the customer experience, from front office to back, to make life easier for you, your customers and your employees. The world’s most passionate, customer-focused brands achieve brighter interactions, deeper insights, and more meaningful outcomes with Serenova’s always-on, highly secure, true multi-tenant and instantly scalable Contact Center as a Service (CCaaS) platform, CxEngage. Headquartered in Austin, Texas, Serenova also has operations in California, Canada, the United Kingdom and Australia.
About the Product:
Designed to enable exceptional customer experiences, anywhere, anytime
CxEngage drastically reduces the complexity and frustration associated with multiple legacy tools and provides better insight into data and performance than ever before possible. And with the industry’s most massively open API architecture you can effortlessly integrate with existing systems and instantly scale to meet demand without sacrificing performance, reliability, or security.
Welcome to the Experience Economy.
Built on Amazon Web Services (AWS), CxEngage is Serenova’s always-on, highly secure, true multi-tenant cloud platform that transforms the way businesses and individuals interact and perceive each other. Serenova’s true cloud solution delivers unparalleled scalability to solve for even the most complex global deployments. Skylight for CxEngage, is the modern agent interface that supports efficient service to customers and increases overall agent productivity.
Pricing for Serenova ranges from $59/user/month to $129/user/month.
For complete pricing details, please contact the company directly. See:
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly. See:
Rich’s View of Serenova:
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