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This CRM Review examines ECSWEB.
In-Depth CRM Review
25 Railroad Square
Haverhill, MA 01832-5721
CRM Category: Strategic Solution – Cloud
Sub-Category: Contact Manager
Seats: Small Business
About the Company:
At SemaTree, we live and breathe Enterprise Customer Relationship Management. Our Java/J2EE CRM solution combines proven out-of-the box functionality with the ability to customize and extend seamlessly. Use SemaTree CRM to streamline your business process in a way that works best for you … for your business… and importantly – for your customers’ success.
We believe that the CRM software needs to extend the basic “table stakes” of traditional CRM and embrace your key business practices. We strongly believe that your business software must result in some competitive advantage. At SemaTree, our model has always been based on “Build AND Buy”. Built from scratch, home-grown CRM systems are fundamentally unsupportable, and have a Total Cost of Ownership that is too high. Shrink-wrapped, out of the box, or hosted solutions seem to fail in providing enough leverage to be a real advantage. Our solution aims to offer the convenience of a vendor-provided solution with upgradeable and customizable functionality.
Our model of choosing the right customers and providing them with the right solutions has been rewarding all around. Our customers have considered their CRM solution successful, and we have the immense satisfaction of seeing our meticulously crafted solutions providing outstanding value .
Our current offering takes advantage of the best of the open source community, running best on the Jboss application server. What are you waiting for – come on and check us out!
About the Product:
At the heart of our CRM strategy lies our 3 basic core applications, which provide a solid foundation for your enterprise.
- Our ECSWEB system is a stand-alone Customer Relationship Management system in its own right, but also a platform for developing complex solutions applying to real-world enterprise challenges. The design of our system is customer-centric, with the benefit of providing a closed-loop view of the customer from initial inquiry through acquisition and continued relationship. We capture key metrics and supply detailed drill-down reports based on sales teams’ revenues (expected and actual), providing valuable information to measure marketing efficacy.
- The customer-facing corrolary to the ECSWEB system is our Customer Engagement Platform. This application combines a content management system allowing customer registration and login with Plugins used to extend (or customize) business processes linking you with your customers. This fantastic technology allows rapid development of collaborative applications to deliver a winning customer experience.
- Our integration platform is comprised of 2 main modules – the web services application, and our ESB integration platform. Use web services to remotely add Accounts, Contacts and Leads into the system. Use the ESB to trap CRM events (account saved, user logged in, etc) and trigger workflows based on rules. Our integration platform can link in your legacy systems seamlessly, allowing ECS to become the system of record for your enterprise.
For complete pricing details, please contact the company directly.
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s Video Highlights of this CRM solution:
Rich’s View of ECSWEB:
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