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This CRM Review examines Second CRM.
In-Depth CRM Review
Soft Solvers Solutions Sdn Bhd
C-G-17, SME Technopreneur Centre,
2270, Jalan Usahawan 2,
63000 Cyberjaya, Selangor
CRM Category: Strategic Solution – Cloud
Sub-Category: Contact Manager
Seats: Small Business
About the Company:
Second CRM is promoted by Soft Solvers Solutions Sdn Bhd, an On Demand Solution provider based in Cyberjaya, Malaysia.
Soft Solvers Solutions is the 100% subsidiary of Soft Solvers Technologies (M) Sdn Bhd, an MSC Malaysia company, which offers a wide range of integrated, end-to-end business applications and services designed to help small, mid-market and corporate businesses.
About the Product:
Second CRM is a complete solution providing single system for managing customer interactions across Sales Management, Marketing Automation, Customer Support, Operations Management and Business Intelligence. Our solution capabilities include these critical business processes with Collaboration to meet individual demands of your business.
Second CRM drives sales performance by allowing sales representatives to track and share potentials, manage and upsell into existing accounts, coordinate activities across teams.
With Second CRM you can monitor pipeline stages through dashboards and collaborate through alerts & notifications and integration with Microsoft Outlook.
It supports the complete sales process of your organization, and it contains Lead Management, Potentials, Account & Contact Management, Sales Pipeline Management, Quotations, Sales Orders, Invoicing, Sales Analytics, and others.
- Share sales data across individuals and teams.
- Bring new sales representatives up to speed.
- Present effective presentations and proposals to customers.
- Increase productivity by automating the quotes, and invoicing.
Manage leads from multiple sources, build and track marketing campaigns, manage multiple email marketing offers, and ensure marketing and sales reps have up-to-date information necessary to close the deal.
With Second CRM, companies are more confident about how their marketing dollars are spent and how campaign activities drive the top-line.
Second CRM provides E-mail Marketing, Online Lead Forms, Product Management specifically useful for marketing team, along with other marketing-related modules, such as Activity Management, Calendaring, Contact Management, and so on.
- Close the gap between lead generation and deal closure.
- Segment customers to target the right customer set with the right message.
- Generate and monitor campaigns across all customer channels.
- Integration into Corporate Website for online lead generation.
- Integrate Second CRM with MS Word (Mail merge, printing labels, etc), MS Excel (Export reports for analysis), MS Outlook (Integrate Inbound / Outbound emails).
Acquiring new customers is much more expensive than selling to existing ones. With Second CRM customer support, companies have the confidence that customer cases will be handled quickly and effectively.
Second CRM customer support centralizes customer service requests across channels to allow companies to diagnose bugs, assign and escalate customer issues to resolution.
Second CRM provides enterprise quality Customer Support & Service features, such as Ticket Management, Service Contracts Management, Customer Self Service Portal, Reports & Statistics specifically useful for your organization’s customer support force.
- Centrally manage and share all customer service issues.
- Manage the Service Contracts better, with expiry alerts and timely follow ups.
- Understand frequency of incidents to improve product quality.
- Measure the responsiveness of customer support.
- Manage schedules, calls, meetings and emails from a single location.
- Integration with VoIP PABX (Asterix), Make and Receive calls directly from PC.
Second CRM offers lot more than normal CRM software offer, as we believe, most of the small and mid size companies will improve the productivity of their internal operations, if its is integrated with the CRM.
Second CRM offers features like, Project Management, Inventory Management, Payments & Receipts, Purchasing Management, dealing with vendors, Asset Management and much more, to give maximum returns for your investment.
Second CRM operations management streamlines common tasks and promotes more effective communication across the company, from marketing, sales, operations to finance.
- Tracking the Post Sales activities, to give holistic view of the customer.
- Complete cycle from Lead to Sale, and Invoice to Receipt.
- Manage your stock, with Purchase Orders and Sales Orders.
Second CRM BI Reporting enables you quickly assess your reported data and take immediate action to make smarter and timely business decisions. This includes business intelligence functionality that extends beyond other CRM vendors’ solutions and is easier to use. With Second CRM you can assess customer and competitive trends—all to help you make faster, more profitable decisions.
Second CRM reporting turns data into actionable information. Managers can monitor business performance across customer segments, marketing campaigns, sales opportunities and customer satisfaction levels.
- Segment prospects and customers based on attributes that drive your business.
- Benchmark campaigns to understand which efforts produce the most revenue.
- Roll-up and analyze sales opportunities across your organization.
- Monitor the customer satisfaction of accounts.
Customizations & Integration
Second CRM offers integration with your website, for capturing online leads directly into the CRM. Second CRM also allows users to set workflows specific to your business needs with small to minimal customizations. For integration with existing back office systems,
Second CRM offers web API that can be used for any kind of data interchange.
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