This post was most recently updated on June 12th, 2013
Last Updated on 7 years by RichBohn
This CRM Review examines Salesforce.
In-Depth CRM Review
The Landmark @ One Market Square
San Francisco, CA 94105-1004
CRM Category: Strategic Solution – Cloud
Sub-Category: Contact Manager
About the Company:
Founded in 1999, salesforce.com is the enterprise cloud computing leader. Salesforce.com’s social and mobile cloud technologies enable companies to transform into customer companies by connecting with their customers, employees, partners and products in entirely new ways. Based on salesforce.com’s real-time, multitenant architecture, the company’s apps and platform revolutionize the way companies sell, service, market and innovate.
- Grow your business with the #1 sales app, Salesforce Sales Cloud
- Deliver amazing customer service with the #1 service app, Salesforce Service Cloud
- Listen, publish and advertise with the #1 social marketing app, Salesforce Marketing Cloud
- Build and deliver social and mobile apps with the Salesforce Platform, and extend success with the world’s leading enterprise app marketplace, the AppExchange
salesforce.com (CRM) is traded on the NYSE.
About the Product:
Your sales success toolkit
The Sales Cloud puts everything you need at your fingertips—available anywhere. From Social accounts and contacts to Mobile, Chatter, and Analytics, collaboration across your global organization and getting deals done faster is not only possible, it’s easy.
Social accounts and contacts
Bring social intelligence to your sales process. Gain insights from popular social media sites—like Facebook, Twitter, LinkedIn, YouTube, and Klout—right within Salesforce to help you increase productivity. Learn more ›
Stay connected on the go with the Sales Cloud. Log calls, respond to hot leads, work with opportunities, or check dashboards no matter where you are. And with Chatter for your mobile device, everything comes to you, making team collaboration easy.
- Touch – Seamlessly connect to any device Learn more ›
- Salesforce Mobile – Anywhere access to the live data you need Learn more ›
- Chatter Mobile – Drive deals faster when you’re on the go Learn more ›
Opportunities and quotes
Get details about the deals you and your team are working on–deal stage, products, competition, quotes, and deal team conversations are available via your application, and in real time on your Chatter feed. Track your opportunities ›
Work with the email applications you already use every day. Whether your company uses Microsoft Outlook or Gmail, no one needs to change the way they work, so everyone stays productive. Learn more ›
Tap into the wisdom of your employee social network. Get the resources you need to close more deals, faster. Find experts, access competitive information, and track deals wherever you are. Learn more ›
Forecasting accuracy has never been this easy. Get in-line editing, override visibility, multi-currency support, custom forecast categories, and a complete, real-time view in to your team’s forecasts. Start forecasting ›
Get the insights you need to make smarter decisions. Dashboards offer a real-time picture of your business at a glance. Dig deeper with real-time Reports that anyone can create. And use the new Enterprise analytics to report on sales, service, custom apps, and 3rd party data. Get started with analytics ›
Marketing and leads
Optimize campaigns from lead to close, on every channel. Make smarter decisions about where to invest and show the impact of your marketing activities on your company’s bottom line. Learn more ›
Approvals and workflow
Use Visual Workflow to rapidly design and run any business process with drag and drop simplicity. Drive approvals in real-time from your Chatter feed. And manage success with flexible Approvals processes for deal discounts, expenses, and more. Go with the workflow ›
Get contacts and company profiles from the leading data sources, right inside the Sales Cloud. Connect with key decision makers faster, easily plan territories, and increase sales and marketing productivity with up-to-date, accurate data. Learn about Data.com ›
Extend your success with the AppExchange, the world’s leading cloud apps marketplace, with thousands of sales applications, social enterprise tools, and expert services ready to deploy Salesforce. Browse all AppExchange apps.
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Rich’s View of Salesforce:
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If you are considering this program, you should also look at these other CRM solutions:
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