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This CRM Review examines Sage CRM.
In-Depth CRM Review
Sage Software, Inc.
6561 Irvine Center Drive
Irvine, CA 92618-2301
Toll Free: (866) 996-7243
CRM Category: Strategic Solution – Cloud
Sub-Category: Contact Manager
Seats: Small Enterprise
About the Company:
Sage is a leading global supplier of business management software and services for small and midsized businesses. The Sage Group plc, formed in 1981, was floated on the London Stock Exchange in 1989 and now employs more than 13,500 people and supports more than 6 million customers worldwide.
At Sage, we live and breathe business every day. We are passionate about helping our customers achieve their ambitions. Our range of business software and services is continually evolving as we innovate to answer our customers’ needs. Our solutions support accounting, operations, customer relationship management, human resources, time tracking, merchant services, and the specialized needs of the construction, distribution, manufacturing, nonprofit, and real estate industries.
- Established more than 30 years ago
- Headquartered in the U.K. with offices across North America, Latin America, Europe, Africa, Middle East, Asia, and Oceania
- Publicly traded on the London Stock Exchange (LSE: SGE)
- Generates more than $2 billion in revenue
- Serves more than 6 million customers
- Advises 1.9 million customers through support contracts
- Manages 33,000 customer calls a day
- Employs more than 13,500 people
- Parent company of Sage North America
About the Product:
The leading supplier of business management solutions to small and medium businesses, Sage has over 6 million customers worldwide. More than 12,000 organisations in 70 countries use our award winning Sage CRM software to manage their critical sales, marketing and customer service activities every day.
With a choice of editions, and deployment options, Sage CRM has a solution that can meet the individual needs of your business and accelerate your business growth, starting right now.
Sage CRM directs your sales efforts towards the most profitable, most winnable deals, and helps you make the most of cross-selling and up-selling opportunities. With instant access to pipelines, calendars, sales reports, contacts, and much more, your sales people are freed up to focus all their efforts on selling. Automated workflow and pipeline management enable sales opportunities to be progressed quickly and efficiently, while data is effectively shared with and accessed by anyone that needs it.
Winning a new customer is only the beginning of what should be a long and profitable relationship. But keeping customers happy means ensuring they get what they want, when they want it. From defining processes, to tracking cases and solutions, you can resolve customer issues effortlessly. Sage CRM gives you the tools you need to provide high quality customer care and maintain satisfied customers, and helps you to make every customer interaction informative, effective, and profitable.
An invaluable tool for marketers, Sage CRM helps you to plan, execute, and measure the success of marketing campaigns. It becomes much easier to get the right messages to the right people at the right time, eliminating guesswork, and making the best use of your marketing resources. Financial profiling, order information, purchase histories, special interests and demographics can all be used to create detailed profiles of customers and prospects for more highly targeted campaign planning.
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