Last Updated on 8 years by RichBohn
This CRM Review examines RightAnswers.
In-Depth CRM Review
333 Thornall Street
Edison, NJ 08837-2220
CRM Category: Customer Support – Cloud
Sub-Category: Web Self Service
Seats: Small Enterprise
About the Company:
RightAnswers is the #1 provider of cloud-based knowledge management and self-service solutions for support organizations. But…we are so much more. RightAnswers is a team of dedicated and passionate knowledge enthusiasts who have been taking a different approach to knowledge management for over 12 years. If you are looking for our boilerplate information, check out one of ourpress releases. Looking for facts about the company, or what awards we have won? There are other pages for that. If you really want to know “About Us,” know this: everyone at RightAnswers comes to work every day thinking about how we can make service better through knowledge management.
RightAnswers was born just outside Pittsburgh, PA, and began life as the developer of an IT knowledge base. That knowledge base is still available today, has grown into RightAnswers Knowledge Paks®, the world’s largest IT service knowledge base containing problem-resolutions for more than 300 popular commercial applications. Although we are proud of Knowledge Paks our flagship product is the RightAnswers Unified Knowledge Platform. It is deigned to take a process that is far from perfect and often perfectly painful and make it easier and a lot less painful. And so ourUnified Knowledge Platform has many features others don’t, including knowledge automationthat let’s you know what knowledge you need to add and starts the process for you.
We realized early on that all of the clients that have come to us have tried knowledge management before and didn’t get the results they were looking for. We wanted to find a way to ensure our clients success, and so we developed our uniqueClient Success program, you gain the benefit of our experience with a dedicated Client Success Manager working with you to ensure your success.This means not only are customers trained on best practices and use of the system, but they have access to the cumulative knowledge of the RightAnswers team. We have made our over 450 clients who use the Unified Knowledge Platform successful in achieving their knowledge management goals.
About the Product:
Deliver the Experience Your Customers Deserve
The key to great service is providing a great customer experience. Providing the best possible customer experience is one of the things on which RightAnswers focuses. There are several factors that go into creating a great experience.
Providing multiple channels of access so users CAN get the information they need in a manner they choose
With RightAnswers you can choose the channels that make sense for your customers and your business
Carrying your brand throughout the channels
All of the RightAnswers access channels are completely brandable so you can ensure that your customers are delivered the right knowledge and associate that good feeling with the right brand.
Delivering a consistent experience across every channel
At the heart of delivering that great experience is the quality of the knowledge management solutions being delivered via these channels. With RightAnswers we help you in keeping your knowledge relevant and current and so you can be sure that no matter how a customer accesses your knowledge they are getting consistent, correct answers across the board.
For complete pricing details, please contact the company directly.
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of RightAnswers:
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