This review was last updated
This CRM Review examines Really Simple Systems.
In-Depth CRM Review
Really Simple Systems
Really Simple Systems Ltd.
Rookery Farm, Ramsdean
Petersfield GU32 1RU
CRM Taxonomy: CRM – Cloud
Sub-Category: Contact Manager
Seats: Small Business/SMB
About the Company:
Really Simple Systems CRM has been designed for small and mid-sized organisations, or departments of larger organisations, who want a simple, easy to use online CRM sales, support and marketing system. The hosted CRM model is particularly suitable for companies with multiple locations and people who work remotely or at home.
With over 17,000 customers Really Simple Systems is one of the world’s largest providers of Cloud CRM systems and has offices in the UK and Australia.
Customers range from single user to 600 user systems, and include the Red Cross, the Royal Academy of Arts, government agencies and IBM as well as hundreds of small and medium sized companies.
Our Philosophy – Making CRM Simple
At Really Simple Systems our philosophy is based upon taking complex applications then making them easy and affordable.
Our experience tells us that the majority of small and mid-sized businesses don’t need half of the functionality available in most CRMs and will never use it. So by applying our philosophy to the development of our CRM we have created a system that organisations can easily adopt and successfully manage their business. Basically, making CRM simple!
- Take complex application areas
- Redesign to be simple to use, implement and support
- Make them affordable
Everything a small business needs to manage their sales and marketing!
About the Product:
On August 8, 2017, award-winning CRM vendor, Really Simple Systems, launched a major new release of their popular cloud-based CRM. The new ‘Version 5’ is a total re-write of the CRM, delivering a dramatic step forward in CRM usability, targeting the SMB market.
Responding to customer feedback, Really Simple Systems has developed this new release to build upon their reputation for ease of use and customer support. The CRM Version 5 includes new intuitive features such as ‘drag and drop’ customisation, a global search bar, easy data move and merge options, and pull-out support drawers on each page.
Really Simple Systems CEO, John Paterson, comments “Unlike some CRM vendors, we haven’t created a cut down version of something more complex. Really Simple Systems is directly addressing the needs of small businesses with a CRM that’s quick and easy to use, yet has all the sales and marketing functionality needed.”
The new CRM Version 5 is a complete re-write from the ground up, that moves the system away from Microsoft to open source technology. With a clean, user-friendly interface, the new version reinforces the company’s philosophy of ‘taking complex applications and making them simple to use, and affordable’. Paterson continues “our CRM Version 5 offers features and functionality you might expect from a much larger vendor at a price you would not.”
Despite the new development, Really Simple Systems is keen to stress that its differential is still in its customer service. “We have also put a lot of effort into developing our support tools alongside the CRM” added Marketing Manager, Helen Armour. “We have new self-help tools within the product with links directly to our Customer Support Hub. Importantly, the information has been written by our Sales and Marketing team so it’s easy to follow and understand.”
After a year-long period of development, our CRM Version 5 is now live. In this first stage we’ve concentrated on developing the Sales module and creating a fresh new look, so it’s easier to use and find your way around.
Our next job is to move on to the Marketing module and then the Service & Support module.
So let’s take a look at what’s changed. Here’s the introductory video:
The Techie Bit!
In Version 5.0 we’ve rewritten the CRM in PHP using LAMP architecture. The CRM was originally written in Microsoft ASP which is now a bit out of date and tends to be a bit “buggy”. It wasn’t written for today’s web integrations and doesn’t work well with technology like APIs and jQuery.
Rewriting the whole product in PHP has been a big undertaking but it means we’ll be able to take advantage of the latest web technology and make speedier developments in the future.
Introducing the CRM Version 5 New Features
Whilst working on the CRM rewrite, we’ve taken the opportunity to improve functionality in the Sales module and add a few new features.
Here’s what’s included in the first release:
- New, modern user interface
- Optimised layouts for Smartphones and tablets
- Custom dashboard that can be tailored to the individual user
- Predictive search facility with search across multiple records
- Help Drawers available in each page of the CRM, and videos where appropriate
- Ability to hide and re-order columns in the data tables/grids, tailored to the individual user
- Google Maps integration
- Ability to copy, merge and move records within the data tables/grids
- Ability to add Contacts without opening the Account
- Intuitive groupings of Settings functions
- Intuitive Subscription Management settings
- With Marketing module, ability to add Contacts directly to a Campaign
- With Marketing module, ability to send emails to an individual Contact
Further developments will be added later in the year.
Pricing for Really Simple Systems ranges from their free version to $50/user/month.
For complete pricing details, please contact the company directly. See:
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of Really Simple Systems:
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