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This CRM Review examines Oracle RightNow Cloud Service.
In-Depth CRM Review
Oracle RightNow Cloud Service
500 Oracle Parkway
Redwood Shores, CA 94065
Telephone: (650) 506-7000
Toll Free: (800) 392-2999
CRM Category: Strategic Solution – Cloud
Sub-Category: Customer Support
About the Company:
With more than 390,000 customers—including 100 of the Fortune 100—and with deployments across a wide variety of industries in more than 145 countries around the globe, Oracle offers an optimized and fully integrated stack of business hardware and software systems.
Oracle engineers hardware and software to work together in the cloud and in your data center–from servers and storage, to database and middleware, through applications. Oracle systems:
- Provide better performance, reliability, security, and flexibility
- Lower the cost and complexity of IT implementation and management
- Deliver greater productivity, agility, and better business intelligence
For customers needing modular solutions, Oracle’s open architecture and multiple operating-system options also give customers unmatched benefits from best-of-breed products in every layer of the stack, allowing them to build the best infrastructure for their enterprise. Learn more about Oracle.
About the Product:
To thrive in today’s customer empowered environment, brands need to deliver the best customer experiences when, where and how customers want it. Oracle RightNow Cloud Service combines Web, Social and Contact Center experiences for a unified, cross-channel service solution in the Cloud, enabling organizations to increase sales and adoption, build trust and strengthen relationships, and reduce costs and effort. RightNow’s service enterprise platform provides transparent reliability, unmatched security, and total Cloud freedom for mission critical customer experience delivery.
Oracle is moving aggressively to offer customers a full range of Cloud Solutions including sales force automation, human resources, social networking, databases, and Java as part of the Oracle Public Cloud. Together, Oracle and RightNow can enable a superior customer experience at every contact and across every channel… Read More
For complete pricing details, please contact the company directly.
Rich’s View of Oracle RightNow Cloud Service:
Though we follow them with equal passion, we do not review Oracle’s Enterprise solutions.
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If you are considering this program, you should also look at these other CRM solutions:
- Coming Soon!
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