This review was last updated July 10, 2014 by RichBohn

This CRM Review examines TeamLab Office.

In-Depth CRM Review

ONLYOFFICE

Ascensio System SIA
Lubanas st. 125a-25
Riga, LV-1021
Latvia

Telephone: +371 66016425
Toll Free:
Fax:
Email: [email protected]
Web: http://www.onlyoffice.com/

CRM Category: Field Sales Support – Cloud
Sub-Category: CRM/SFA
Seats: Small/Medium Business

About the Company:

OPENOFFICE was founded in 2009 by Ascensio System SIA, a Latvian company that specializes in business software. Originally developed for internal use, TeamLab was later introduced to online community and warmly welcomed both by press and common users. Over the next years OPENOFFICE functionaliy has been essentially revised and enhanced bringing more loyal users from many countries across the world. Today more than 500, 000 users manage over 128, 000 projects with the help of OPENOFFICE.

WHAT IS OPENOFFICE

OPENOFFICE is a universal cloud office. It enables you to manage documents, projects, team and customer relations in one place.

In other words, you don’t need to switch back and forth between multiple applications to perform different tasks. Here you obtain the single multi-featured system to organize every step of your work. Improving your productivity and optimizing efforts for success.

WHAT MAKES OPENOFFICE SPECIAL

In addition to all the necessary options for top-level document, project, clients and team management OPENOFFICE provides you a set of unique options.

The major OPENOFFICE exclusive is Office Apps. Your work with documents online is no more limited by poor toolset. You get the first full-featured online editor combined with advanced collaboration options.

If you pay close attention to team spirit or build community around your company, you’ll be glad to know: OPENOFFICE offers a social network that includes blogs, forums, polls, bookmarks and events.

OPENOFFICE multifunctionality is accomplished with huge customization opportunities. You can adjust OPENOFFICE to your specifics: to start with corporate interface branding and end with customizable sales pipeline.

Finally, you and your colleagues will get started with OPENOFFICE in several minutes. All the OPENOFFICE sections have a similar menu structure and navigation, so you won’t be confused as you used to be when applying several apps from different brands before.

About the Product:

OPENOFFICE Highlights

A cloud service for online document management and collaboration. Created for small and medium business it provides

online document editors;
document management feature set;
project management toolset;
CRM system;
business collaboration tools;
calendar;
email aggregator;
list of team members.

Online Office Apps

UNIQUE TECHNOLOGY

First online editors developed in HTML5 with the use of Canvas element with unique features unavailable in other editors: 100% view, conversion, print and pagination fidelity; unlimited line spacing; invisible formatting symbols; maximum number of fonts and styles.

FULL-FEATURED TEXT EDITOR AVAILABLE ONLINE

TeamLab Document Editor is our main competitive strength. Get use of vast desktop editors functionality to work with documents online.

REAL-TIME COLLABORATIVE EDITING

Use collaborative editing and commenting to work on a document simultaneously with your teammates.

SMOOTH EDITING OF SPREADSHEETS

Ease and automate your calculations, have data organized and analyzed, e.g. work on reports or stock recording with TeamLab Spreadsheet Editor.

CREATING PRESENTATIONS ONLINE

Seeing is believing. Take advantage of TeamLab Presentation Editor to make a vivid demonstration of your new project.

Document Management

DOCUMENT EMBEDDING

Embed documents right into your site, web or mobile app. Provide visitors of your web page with an instant view of files without any extra downloads.

SINGLE WORKSPACE FOR ALL YOUR DOCS

Work with files from Google Drive, Box, Dropbox and SkyDrive integrated in your TeamLab account.

FILE SHARING AND VERSION CONTROL

Share docs setting individual access rights. Have all file versions saved and organized automatically.

CLOSE INTEGRATION WITH ALL TEAMLAB MODULES

Manage all the documentation centrally, edit files right in the Projects module, make attachments to mail messages and CRM tasks.

Project Management

EVERYTHING TO SET RIGHT PRIORITIES

Use milestones, tasks and subtasks to determine priorities between your primary objectives and day-to-day activities.

ACCESS RIGHTS MANAGEMENT

Set individual access permissions for different module elements and create private projects. You have full control of what everyone can see and what actions perform.

AUTOMATED NOTIFICATIONS & REPORTS

Notification emails ensure that you never miss any update or forget about the next deadline. Automatically generated reports will help you track your project progress.

CONTENT EASILY ADDED VIA EMAIL

Collaborate with your teammates in OPENOFFICE via email: upload files, create or comment tasks, blog posts, discussions or events.

CRM

BASIS TO BUILD YOUR CUSTOMER RELATIONS

Contacts, Opportunities, Tasks, Communication history, etc – all the essential features to build and analyze your customer interactions.

CUSTOMIZATION

Adjust OPENOFFICE CRM to your specific needs: add new contacts types, tasks categories and special user fields. Describe your own business process using customizable opportunity stages.

RAPID ENTRY OF POTENTIAL CUSTOMERS

Embed OPENOFFICE website contact form to your website and get the information on new leads automatically transferred to your clients database.

MASS MAILING SYSTEM

Don’t waste your time searching for third-party mailing services. Organize mass mailing right from OPENOFFICE.

Collaboration

POWER OF COLLECTIVE INTELLIGENCE

Gather feedback from your teammates using blogs, forums, polls and a built-in chat client. Receive instant notifications about the portal’s news to the chat and via email.

GUEST COLLABORATORS

Provide access to your projects for clients or subcontractors without paying for extra users. Guest mode is for viewing the content and commenting tasks and discussions.

TIME MANAGEMENT WITH OPENOFFICE CALENDAR

Sharing your plans in OPENOFFICE calendar you always keep abreast of the work schedule of your colleagues.

NO MORE LANGUAGE BARRIERS

Are you a multilanguage team? Set the necessary language for every team member: English, German, French, Spanish, Russian, Latvian, Italian, Chinese Simplified, Ukrainian, Polish, Portuguese (Portugal or Brazil), Greek, Turkish, Czech, Vietnamese, Finnish, Azeri.

Security

PREVENTION OF MITM ATTACKS

Allowing portal access only through the HTTPS with SSL (Secure Sockets Layer) encryption makes it impossible for any third party to interfere into the session and get any private information.

CORPORATE DATA IN SAFE HANDS

We set data protection as one of our principal priorities and implement all the cutting edge methods available. A series of independent tests has also been conducted to make sure TeamLab portals are resistant against possible hacker attacks.

PROTECTION FROM COOKIE THEFTS

Assigning authentication cookies with HttpOnly attributes and binding them to the portal user’s IP address allows for preventing any unauthorized access.

ACCESS RIGHTS RESTRICTION

To prevent possible data leaks only a user can change his/her password and only a portal owner has rights to back up the data as well as to set permissions to users for certain modules and operations they can perform.

Price:

For complete pricing details, please see:

http://www.onlyoffice.com/saas.aspx

For a proper demo of this CRM solution:

For a proper demo of this CRM solution, please see:

https://www.onlyoffice.com/signin.aspx

Rich’s View of OPENOFFICE:

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