Last Updated on 8 years by RichBohn
This CRM Review examines Onebox.
In-Depth CRM Review
j2 Global, Inc.
6922 Hollywood Boulevard
Hollywood, CA 90028
CRM Category: Call Center Support – Cloud
Sub-Category: Virtual Phone Solution
Seats: Small Enterprise
About the Company:
j2 Global is a provider of cloud-based, business-critical communications and storage messaging services.
Core services include leading brands in six business sectors: eFax ® (online fax), eVoice® (virtual voice), FuseMail ® (hosted email),Campaigner ® (email marketing), KeepItSafe® (online backup), and Onebox ® (unified communications).
The company provides its cloud-based services through a global communications network that spans more than 49 countries on six continents. Serving more than 11 million subscribers worldwide, j2 Global has offices in nine cities around the world, accepts payment in twelve currencies, and provides customer support in more than seven languages.
j2 Global offers a complete array of unified-messaging and communications services, including faxing and voicemail solutions, Web-initiated conference calling, storage messaging services, online backup, and virtual office solutions. The company also provides a full suite of unified communications services that include fax, Web-based voicemail, conference calling and a comprehensive set of outsourced virtual phone services.
Founded in 1995, j2 Global is the result of a marriage of a revolutionary patented suite of services and a financially strong and disciplined organization. This success benefits our customers who are looking for a billion dollar service provider for their advanced messaging needs; our shareholders, who look for increasing financial growth and value; and our employees, who work in a creative, positive and success-driven environment.
To learn more about j2 Global’s cloud services for business, visit www.j2.com.
j2 Global (JCOM) is traded on the NASDAQ.
About the Product:
Enjoy all the benefits the Onebox virtual phone system offers, including nearly 60 state-of-the-art phone and fax features.
Choose your own dedicated toll-free or local number for your business.
Customized company greeting, studio-recorded for top quality.
Set up a customizable, multi-level call tree and extensions.
Lets caller lookup an extension/person by their name, or get a listing.
Sophisticated call routing.
Multiple extensions in addition to main number.
Caller hears music when on hold or waiting to connect.
Forward calls to different numbers based on schedules.
Forward calls to multiple phone numbers simultaneously or sequentially.
Transcribed voicemail messages forwarded to you as a text message or email.
Auto-forward voicemails to one or more email address.
Use our customizable widget to add C2C to your website or email making it even easier for people to reach you.
Maintain a speed dial list of commonly used numbers.
Hear the name of the person calling before deciding to take the call.
Choose to see the caller’s number or your Onebox number on inbound calls.
Free reservationless audio conferencing included any day, any time.
Share presentations/documents over the web and/or collaborate with multiple users on a single call.
Record inbound and outbound calls of any length. Retrieve/review/archive for future reference.
Allows DID numbers to be assigned to users as well as extensions.
Customizable greeting when you’re not available.
Customizable greeting if you’re away for an extended period of time.
Optional ACD queuing of inbound calls.
Transfer calls to voicemail, any other extension, speed dial entry, or to any other number.
Cardless outbound calling, free long-distance, competitive international rates.
See all of your up-to-the-minute current and past usage details.
See all of your call history online in real time.
Receive faxes in PDF or TIFF formats in your email, or view online from anywhere.
Send faxes anytime, anywhere via online interface.
Faxes can be delivered in PDF or TIFF format.
Auto-forward faxes to other fax machines or email boxes.
Send faxes to large groups of recipients.
Faxes can be retrieved by phone and forwarded anywhere.
Get SMS and/or email notifications when you receive a voicemail, fax or email. You can also receive event and appointment reminders.
- SMS (text messages)
- Call-Me (Onebox system will call to deliver notifications)
- Email received (All emails or urgent-only emails from specific senders)
- Voicemail received (All voicemails or high-priority voicemails from specific phone numbers)
- Fax received (All faxes or faxes received from specific fax numbers)
- To-Do reminders
- Calendar appointment reminders
Full quarantine management with Block and Allow lists.
Anti Virus included and updated hourly.
IMAP4 and secure IMAP4 access for emails, faxes, and voicemails.
POP and secure POP access for emails, faxes, and voicemails.
Send secure encrypted email messages from Onebox website.
Customized auto-reply when you’re not available.
Auto-forward messages to one or more email boxes.
Create folders for email organization and storage.
Auto-filter messages into folders or trash.
Distribution Lists which also indicate delivery method of message (fax/email/voicemail). Send an email to the list and it will be delivered the appropriate way to each recipient.
Synchronize your Onebox email with your external or business email accounts.
For complete pricing details, please see:
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of Onebox:
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