This review was last updated
This CRM Review examines NetSuite.
In-Depth CRM Review
2955 Campus Drive, Suite 100
San Mateo, CA 94403-2539
CRM Category: Strategic Solution – Cloud
Sub-Category: Contact Manager
Seats: Small Enterprise
About the Company:
NetSuite is the world’s leading provider of cloud-based business management software. NetSuite helps companies manage core business processes with a single, fully integrated system covering ERP/financials, CRM, ecommerce, inventory and more.
More than 16,000 high-growth and midsized companies and divisions of large enterprises use NetSuite to run more effectively without the high costs and inefficiency of on-premise systems. By using NetSuite to automate operations, streamline processes and access real-time business information anytime, anywhere, growing businesses realize breakthrough performance improvements.
NetSuite also offers industry-specific solutions for professional services, software, wholesale distribution, manufacturing, and ecommerce. NetSuite OneWorld helps global, multi-company organizations manage subsidiaries better with robust multinational, multi-currency support.
Founded in 1998, NetSuite (NYSE: N) is headquartered in Silicon Valley with more than 1,000 employees across nine offices throughout the U.S., Canada, Europe, Asia and Australia. Named by Gartner as the fastest-growing top 10 financial management solution, NetSuite has netted four prestigious CODiE Awards in 2010/2011 from the Software & Information Industry Association (SIIA):
- 2011 Best Financial Management Software: NetSuite
- 2010 Best Business Software System: NetSuite OneWorld
- 2010 Best Cloud Infrastructure Solution: NetSuite SuiteCloud
- 2010 Best Relationship Management System: NetSuite CRM+
About the Product:
Optimize the Entire Customer Lifecycle in the Cloud
NetSuite is the only cloud customer relationship management (CRM) solution that delivers a real-time 360-degree view of your customer experience, from lead and opportunity through to sales order management, upsell, renewals, and service.
In addition to advanced sales force automation (SFA), customer support, andmarketing automation, NetSuite CRM+ delivers capabilities well beyond those offered by traditional CRM systems, including quotes, order management, commissions, sales forecasting, and more, all in one comprehensive cloud CRM solution.
Key Benefits of NetSuite CRM+
- Clear visibility into sales, service and marketing performance
- Streamlines quote-to-order processes
- Elevates productivity with a 360-degree view of your customers
- Improves sales performance through forecasting, upsell and commission management
- Drives collaboration with partners
- Increases customer service productivity and reduces case resolution times
- Manage multinational sales and services organizations, with Global CRM.
Sales Force Automation
Optimize sales processes with complete opportunity management, and get powerful tools to drive performance including sales forecasting, commission management, upsell management and more. » Learn more
Customer Service Management
Drive service with complete case and escalation management, and accelerate service with knowledge base management, customer self-service and more. » Learn more
Partner Relationship Management
Improve collaboration with partners through partner relationship management (PRM) that delivers joint marketing campaigns, joint lead management, partner commissions and order processing. » Learn more
Grow faster with almost unlimited customer segmentation and targeting capabilities, email marketing and true marketing program ROI analysis. » Learn more
Comprehensive support for mobile devices—iPhone, iPad, BlackBerry or Windows Mobile—ensures that your employees can access NetSuite when and where they need it. » Learn more
CRM Analytics and Reporting
Fingertip access into sales, marketing and customer service information lets you measure and optimize performance—you even get back-office metrics for total business visibility. » Learn more
For complete pricing details, please contact the company directly.
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s Video Highlights of this CRM solution:
Rich’s View of NetSuite:
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