Last Updated on 8 years by RichBohn
This CRM Review examines Net Promoter.
In-Depth CRM Review
Satmetrix Systems, Inc.
1100 Park Place
San Mateo, CA 94403-1599
CRM Category: Marketing Support – Cloud
Sub-Category: Marketing Research
Seats: Small Enterprise
About the Company:
Satmetrix is the leading provider of cloud-based customer experience software for companies worldwide. As co-developer of the industry-leading Net Promoter® methodology, our applications deliver full process support to help companies reduce customer churn, mobilize loyal promoters, generate more powerful insights, and drive customer obsession through accountability. For nearly fifteen years we have focused on helping companies build profitable, sustainable growth through more loyal customer relationships.
Net Promoter® in the Cloud
Satmetrix offers the only cloud-based applications focused solely on Net Promoter success. Each product offering helps you engage with your customers and take action on their feedback to build stronger customer loyalty. No matter your industry or company size, you’ll find a product for your company’s needs.
A Proven Track Record
With experience on more than 700 deployments in 40 languages, Satmetrix has the knowledge to accelerate your customer experience program using Net Promoter. Learn how we are leading the way to help companies unlock the power of our cloud-based customer experience applications.
- Developer of the Net Promoter methodology with loyalty expert Fred Reichheld and Bain & Company
- Designer of the Net Promoter Operating Model
- Creator and manager of the official Netpromoter.com online community
- Producer of the Net Promoter Conferences and Certification Courses
About the Product:
Satmetrix offers the only cloud-based software applications focused solely on Net Promoter success.
Each product offering helps you engage with your customers and take action on their feedback to build stronger customer loyalty.
Satmetrix applications deliver full process support for the four things you need to do – and do well – to build a successful customer experience using Net Promoter.
- Reduce churn and build stronger customer loyalty
- Empower loyal customers to promote your brand
- Generate more powerful customer insights to drive success
- Drive customer obsession through accountability
No matter your industry or company size, you’ll find a product that fits your company’s needs.
Net Promoter in exactly your size.
Satmetrix Xperience Go+ provides the fastest path to Net Promoter program value for companies of all sizes. With its built-in templates and proven best–practices you’ll engage customers more powerfully and understand how to improve your Net Promoter Score – and your customer experience. It’s the platform you need to help make your business and everyone in it more customer-focused.
Design to feedback to action in just days.
Utilize best-practice question libraries, proven survey design, and time-tested email communication processes to get your program off the ground right away, knowing your customers’ feedback will be actionable across your business. Easy-to-use administrative tools make managing your Net Promoter program a breeze. Xperience Go+ is fast, powerful, and complete – everything you need to make
Turn that frown upside down.
Recover Detractors and at-risk customers and improve customer responsiveness with real-time alerts. Our unique integration with Microsoft Outlook and simple process support for closed-loop follow up get action items to the right person for timely intervention and fast closure.
Get on the buzz.
Mobilize Promoters to generate positive Word of Mouth and referrals using social media as well as traditional marketing methods. Promoters are prompted to share their recommendations and your offers and promotions through popular social media applications. It’s like creating a digital army!
Act on insight information.
Word clouds let you view and compare topics within qualitative data, bringing a visual context to customer sentiment. Combined with powerful search and comment categorization and other Text Analytics features, you can see key themes and tag important sentiment for follow up and fast action.
Serve accountability on a role.
Foster customer passion and empower your team at every level for maximum results with Role-based
Managers have centralized access to key, actionable information with Business View. Key accounts can be managed more effectively with Performance Scorecards, providing a single view of account health and risks that drives action. Interactive charts and dashboards drive actionable insights, and you can engage the front line with automated “push” reports through unique Microsoft Powerpoint integration.
But wait! There’s more!
Extend your reach with mobile platform support – your customers can respond to surveys from smartphones and tablets (iPhone, iPad, Android, and Blackberry). Surveys can be configured in most languages, including right-to-left languages like Hebrew and Arabic.
For complete pricing details, please contact the company directly.
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of Net Promoter:
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If you are considering this program, you should also look at these other CRM solutions:
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