This review was last updated
This CRM Review examines Natterbox.
In-Depth CRM Review
29 Throgmorton Street
London EC2N 2AT
CRM Category: Call Center Support – Cloud
Sub-Category: Contact Center Solutions
Seats: Small Enterprise
About the Company:
Launched in 2010, Natterbox kicked off the voice revolution by challenging everyday expectations of telephone experiences; putting the focus on customer experience and mobility.
For example, Natterbox ‘glues’ together telephony and CRM systems such as salesforce.com. It uses CRM information to manage calls; and, it makes voice intelligence available for reporting. Natterbox helps enterprises and dynamic organisations make informed decisions on resource management, training and monitoring. The service works with mobiles and landlines.
Other core services include its secure Mobile Call Recording service which is FSA-compliant with the regulation change that came into force on November 11th 2011.
About the Product:
Natterbox uniquely integrates mobile and fixed communications into one, united business telephony system to improve customer and user experience. Natterbox’s cloud-based voice services such as Mobile Voice Recording for compliance purposes and Voice Integration with CRM systems such as Salesforce.com, Microsoft Dynamics and SugarCRM, which include Cloud CTI, are all easily managed in real-time from a secure, online management portal. Natterbox transforms how technology is consumed for thousands of people every day by continually challenging conventional working practices and rebelling against traditional telephony to empower businesses with control and flexibility of voice like never before.
For complete pricing details, please contact the company directly.
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of Natterbox:
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