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This CRM Review examines Spaces by Moxie™.
In-Depth CRM Review
Spaces by Moxie™
Moxie Software, Inc.
150 Mathilda Place
Sunnyvale, CA 94086-6012
CRM Category: Selling on the Web – Cloud
Sub-Category: Social CRM
Seats: Small Enterprise/Enterprise
About the Company:
Moxie Software is the only customer centric enterprise social software company that enables companies – in a single suite— to connect employees, customers and partners to engage in business, share knowledge and collaborate.
Our Spaces by Moxie applications provide the most intuitive and extensive offering in the market, powering more than 3 billion social interactions per year for leading organizations in financial, higher education, IT, media and entertainment, and pharmaceutical markets. Our product suite ensures that the voice of the customer is heard. It gives organizations the ability to respond quickly and effectively to build customer loyalty and satisfaction by connecting customers with the right people at the right time inside organizations.
Moxie Software also owns a thought leadership division – Moxie Insight that provides over the horizon research and thought leadership in enterprise technology, talent development and collaborative innovation.
More than 600 of the world’s most respected and innovative companies leverage Moxie Software solutions to transform the customer experience.
Moxie Software’s customer centric, enterprise social software is bringing positive changes to organizations in various industry segments.
Moxie Software offers deployment options that support the unique requirements of enterprises. Whether seeking a traditional on-premise configuration, a Virtual Private Cloud environment or complete, secure, cloud-based SaaS, Moxie delivers social software that enables companies to engage customers and employees – without being constrained by any single deployment method.
Many of the Global 2000 companies rely on Moxie Software to engage with customer, partners and employees. Moxie Software’s intuitive design – developed in collaboration with world-renowned design and innovation firm IDEO – delivers the most comprehensive solution that fulfills the promise of enterprise collaboration.
Moxie Insight thought leaders include Don Tapscott, world-renowned author of fourteen books including Wikinomics and Macrowikinomics, and Tammy Erickson, a frequent contributor to Harvard Business Review and author of Workforce Crisis and What’s Next, Gen X?.
Strong Financial Position
Moxie is a privately-held company, extremely well-funded with venture and private equity from a group of experienced investors including Oak Investment Partners and Foundation Capital. In 2011, the company grew 30 percent and increased its recurring revenue over 40 percent.
Spaces by Moxie has received numerous accolades by industry analysts such as Paul Greenberg in his “CRM 2011 Watch List”, a leader in Gartner’s “Web Customer Service Magic Quadrant,” and earned a leadership position in Forrester’s “Customer Service Specialty Solutions Market Overview”.
About the Product:
Connecting Employee Collaboration & Customer Communication Into a Single Suite
We’ve entered a new era that Forrester calls the age of the customer, which is more than “the customer is always right.” It means the focus on customers takes priority over any other strategic imperative. In fact, 86% of customer service decision-makers told Forrester that a good service experience is critical to their company’s success.
However, customers are getting ever more demanding. They are increasingly online and demand responses in real time — often via their mobile devices and social media. With 70% of online consumers expecting businesses to try harder to provide superior online customer service, how can an organization compete?
Spaces by Moxie™ is the answer. It is the only customer centric enterprise social software suite that converges customer communications with employee collaboration applications into a single offering. The suite improves the way businesses interact, understand, and deliver superior customer experience. With Spaces by Moxie, organizations ensure that the voice of the customer is heard and the organization can respond effectively in order to build customer loyalty and satisfaction.
For complete pricing details, please contact the company directly.
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of Spaces by Moxie™:
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