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This CRM Review examines Microsoft Dynamics CRM.
In-Depth CRM Review
Microsoft Dynamics CRM
One Microsoft Way
Redmond, WA 98052-6399
Telephone: (425) 882-8080
Toll Free: (888) 477-7089
CRM Category: Strategic Solution – Cloud
Sub-Category: Contact Manager
Seats: Small Enterprise
About the Company:
Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services, and solutions that help people and businesses realize their full potential.
About the Product:
Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields.
You strive to outsmart and outpace your competition, so you understand how important it is to equip your people with the right customer relationship management (CRM) tools to win. Get the sales tools that help make the internal processes simpler and easier so your sales force can focus on what is important—creating a differentiated experience for your customers.
Microsoft Dynamics CRM helps sales teams become prepared and insightful, collaborative and connected, quick and mobile, and highly productive.
Delivering exceptional customer care starts from the inside out—to win the hearts of your customers, you must first win the hearts of your employees. After all, they are on the front lines in that moment of truth when customers are deciding to continue their relationship with you.
What does it take to win their hearts?
Microsoft Dynamics CRM is built to enable each person in your organization to thrive. With the right system of engagement, you do more than inspire them. You enable them to do what they do best—to shine.
Marketing with CRM
Unleash your team’s marketing potential with Microsoft Dynamics CRM and MarketingPilot, delivering enterprise marketing automation and multichannel campaign management. Fuel closed-loop business innovation through MarketingPilot.
Far more than a passing trend, social is here to stay. But when it comes to applying it to your business, you may be asking, “Where do I start?” The answer is simple: start with the priorities you have for your business. Enterprise Social can help you do whatever you need to do—faster and smarter.
Social capabilities help you do many things:
- LISTEN. Hear what your customers are saying, uncover trends, and identify influencers.
- ENGAGE. Take part in meaningful conversations with your stakeholders.
- COLLABORATE. Connect with people quickly and easily, and work together to desired outcomes.
- AMPLIFY. Create broad awareness of your message.
- SOLVE. Grow and harvest community knowledge, and connect customers to solve problems.
- INNOVATE. Take action on ideas and opportunities gleaned from the crowd.
- ANALYZE. Get real-time feedback, monitor buzz, detect sentiment, and measure impact.
For complete pricing details, please contact the company directly.
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please see:
Rich’s View of Microsoft Dynamics CRM:
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If you are considering this program, you should also look at these other CRM solutions:
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