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This CRM Review examines LogicNow.
In-Depth CRM Review
4-5 Bonhill Street
CRM Category: Customer Support – Cloud
Sub-Category: Web Self Service
Seats: Small Enterprise
About the Company:
LogicNow Limited is a privately owned, debt free company that has grown at a steady and progressive rate year on year.
Our clients range from start-ups to Universities, Governments, and International organizations. We are also proud to be able to support charities such as ‘Make A Wish Foundation’ with our products.
What we do…
- LogicNow provide web based software products to organizations worldwide. Our focus is on providing high quality, affordable and evolving software solutions that our customers can trust and rely on in everyday business.
- LogicNow allows you to handle all of your incoming emails and customer service web submissions in a browser based interface. Your staff can access and manage all outstanding emails and issues easily, and you can measure how effective your current operations are.
About the Product:
Email Handling Solutions
LogicNow allows you to handle inbound emails, each email is raised in LogicNow as an incident with a tracking reference, it can be automatically assigned to a department or user to action.
- Email routing to departments and staff
- Multiple addresses, i.e. [email protected] [email protected]
- Connectivity to POP/IMAP servers
Customer Self Service
LogicNow features an optional customer front-end, allowing you to have a branded customer service site up within minutes. Customers are able to search help content and raise or track support requests.
- Customer FAQ
- Customer Self-Service
- Branded as your company
Access your companies installation of LogicNow anywhere with a web connection, our solution is hosted – therefore you have no local installation and can access LogicNow on the move to support your clients.
- Web Based. No app to install locally
- Supports leading smart phones and tablets
- Available on all installs.
Your companies private installation will have a dedicated URL which can be accessed anywhere, allowing your staff and customers to connect at all times, from anywhere with a connection.
- Dedicated Installation URL
- Configured online
- No software to install
For complete pricing details, please see:
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of LogicNow:
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- Coming Soon!
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