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This CRM Review examines KiBS CRM.
In-Depth CRM Review
Kyliptix Solutions, Inc.
2082 Michelson Drive, Suite 301
Irvine, CA 92612-1214
Telephone: (949) 777-6940
Toll Free: (866) 448-4230
Fax: (949) 435-3743
CRM Category: Strategic Solution – Cloud
Sub-Category: Contact Manager
Seats: Small Business
About the Company:
Kyliptix Solutions, Inc. was founded in 2005 with a vision and focus to provide “Simple, Simple” Web-based software solutions for small-to-medium businesses everywhere.
As a technology-based and market driven company, Kyliptix is committed to developing an ever increasing range of business applications known as Kyliptix Business Services or KiBS – all part of a vision focused on providing highly usable and affordable solutions for small-to-medium businesses everywhere. KiBS works for businesses in all industries because it addresses the fundamental needs of any business; to increase efficiency, control costs and enable growth.
Kyliptix founders recognized that small-to-medium businesses require much of the same functionality and integration employed by large-scale enterprises, but packaged and priced differently. This prompted Kyliptix to design a single platform from which all applications could work. From there, the service was developed to accommodate the functional, budgetary, implementation and scalability needs of small-to-medium businesses. The result: the “simple, simple” KiBS Web-based solution.
Previously, small-to-medium businesses were severely limited in their software solution choices because the vast majority of software vendors focus on the needs of medium-to-large corporate enterprises. Those that focus on the small-to-medium market are typically single product companies which, no matter how good the product, fail to solve the fundamental needs of the market. Knitting together a hodge podge of business applications from a variety of vendors just means more complexity resulting in a downward spiraling loss of efficiency and effectiveness with ever diminishing returns. Business becomes harder to manage not easier.
Today, the multi-lingual KiBS is available around the globe, essentially transforming the way thousands of companies do business. KiBS simplifies the management, processes, data, collaboration and security issues that businesses face daily. KiBS provides greater consistency, improved efficiency and reduced risk to the user and business alike at an unrivalled price point.
KiBS – everything you need to operate your sales, marketing, customer service and HR functions.
Our business philosophy is also unique. In addition to our extremely low price points we employ a pay as you go utility style business model which means no long term, or even short term, contracts. We don’t want or expect any long term commitments from our clients; our job is to make sure we win a clients business one day at a time, every day. If they choose not to use our services, for any reason at all, they simply do so. They will only pay us for actual past usage. The days of long term unbreakable contracts or worse still even more expensive license and support contracts are a thing of the past. That is the Kyliptix way.
About the Product:
KiBS Customer Relationship Management
Simple, Simple sales force automation and customer service management for small-to-medium businesses everywhere
KiBS Customer Relationship Management (CRM) provides companies with the functions and business processes necessary to efficiently manage and develop all aspects of the most critical business relationships, those with the customer and the prospective customer.
KiBS CRM enables the capture and updating of lead, prospect and customer information establishing a more cohesive foundation for your business and users alike. KiBS CRM addresses the fundamental business need of enhancing the flow of information and collaboration between groups by establishing a centralized customer database, a complete record of all customer interactions, global accessibility, and data protection and security.
Key features of the Simple, Simple KiBS CRM include:
- Sales Force Automation – Manage all aspects of the customer lifecycle including, contacts, leads, accounts, opportunities, partners, quotes and invoices.
- Customer Service Management – Record, view, manage and report on customer service interactions with your company including contract management, service tickets, product returns and defect tracking.
- Reports – Increase oversight, transparency, productivity and efficiency with these easy to use reports.
Simple, Simple emarketing, telemarketing and direct mail for small-to-medium businesses everywhere
KiBS Marketing provides all you need to define, build and execute successful marketing campaigns. No longer will you have to use separate products and databases for your marketing campaigns or have separate campaigns and tools for each delivery format. Now you can define, build and execute integrated campaigns using a single product employing any combination of emarketing, telemarketing and direct mail. KiBS Marketing is integrated with KiBS CRM which captures and makes available to you the history of all your marketing interactions with every prospect, account, partner and lead.
Key features of Simple, Simple KiBS Marketing include:
- Campaign Definition – Define the key aspects of your campaigns including status, target audience, call to action, goals, objective, process, results and much more.
- List Building – Simply specify and build lists with any combination of criteria to create the perfect list for your campaign. Typically a list with all the contact data can be built and saved in 5 minutes or less. You can also save the list definition for future use.
- Campaign Execution – Once you have saved your list simply select the chosen method of delivery. Emarketing campaigns can be executed immediately or scheduled for delivery at a future date and time. Telemarketing lists can immediately be shared with your call center. Direct mail lists can quickly be processed for envelope and label printing.
KiBS Customer Relationship Management is also highly affordable:
- $19.95 per month per user
- No long-term contract
- Pay as you go utility style pricing
- No additional usage or data storage fees
For complete pricing details, please contact the company directly.
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s Video Highlights of this CRM solution:
Rich’s View of KiBS CRM:
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