Last Updated on 2 years by RichBohn

This CRM Review examines KooKoo Contact Center

In-Depth CRM Review

KooKoo Contact Center

About the Company:

Ozonetel Systems is a pioneer and a leading provider of on-demand cloud communication services.

About the Product:

POWERED WITH EVERY TOOL NEEDED FOR EFFICIENT SALES AND SMOOTH CUSTOMER SUPPORT

Whether you run inbound, outbound or blended telephony operations, our cloud contact center solution is packed with tools to make its workings smoother and more effective. Since it is a cloud-based solution, you will be set up in minutes. You can scale with ease, manage remote or distributed workers, and get access to advanced reporting, analytics and customer experience features without a hassle.

INBOUND CALL CENTER SOLUTION

An inbound call center forms the integral part of any call centre solution. This system exclusively handles incoming calls from your customers and effectively responds to their needs, basis your business parameters. Our inbound call centre solutions comes with unique features such as:

• Hosted IVR
• ACD
• Skill-based routing skills
• Priority routing
• Time-based routing
• Queue monitoring
• Barge-in & call monitoring
• Real-time dashboard & analytics
• Call recording
• Multi-channel communication

OUTBOUND CALL CENTER SOLUTION

Where customers are, business must follow. With today’s customers communicating via various platforms, you need an equally agile Contact Center that supports multiple channels to better connect with them. Our multi-channel Outbound Call Center solution allows you to target your specific segments and enhance customer interaction. Its key features include:

• Preview dialer
• Predictive dialer
• Progressive dialer
• IVR blast – SMS & Voice
• Call barge-in & monitoring
• Real-time dashboard & analytics
• Call recording
• Multi-channel communication

CRM INTEGRATION

A CRM integrated with the Contact Center dramatically improves your inbound and outbound calling processes.

• Your agents can handle calls from right within their CRM window.
• Agents get easy, automated, real-time access to customer profile information on all calls.
• Since agents access information faster, they resolve issues easier; and callers don’t have to repeat their ticket history—leading to higher customer satisfaction on all calls.
• Your system can access customer profiles and route incoming calls using skill-based routing to the right team for that profile.

With Open APIs, you can easily connect customer data with your call center by using our off the shelf CRM & ticketing integrations . Pull in customer data from popular CRMs like Salesforce, Zoho, SugarCRM, FreshDesk, ZenDesk or your custom-built solution. By connecting information in your automatic call distributor with data in your CRM, your agents are equipped to handle large call volumes quickly and efficiently.

Price:

For complete pricing details, see:

https://ozonetel.com/us/pricing.html

For a proper demo of this CRM solution:

For a proper demo of this CRM solution, please contact the company directly.

Rich’s View of Contacts+:

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Short List:

If you are considering this program, you should also look at these other CRM solutions:

Coming soon!

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