This review was last updated
This CRM Review examines Kingdee CRM.
In-Depth CRM Review
Kingdee International Software Group Company Limited
Kingdee Software Park
2 Keji 12th Road South
High-tech Industrial Park
P.R. China 518057
CRM Category: Strategic Solution – Cloud
Seats: Small Enterprise
About the Company:
Kingdee International Software Group Company Limited is a listed company on the Main Board of the Hong Kong Stock Exchange (Stock Code: 00268). It is a leader of enterprise management software and internet service in China and Asia Pacific region, and a leading provider of middleware, online management and life-cycle e-commerce service provider. Its mission is to realize employees’ dream, enable customers’ success and promote Chinese Management Model to the world. It is committed to becoming the world’s leading management and IT integrated solutions service provider.
The affiliates of the Group include Kingdee Software (China) Company Ltd., which focuses on management and IT integrated service market in Mainland China; Shenzhen Kingdee Middleware Company Ltd., which is specialized in middleware business; Kingdee e-Commerce Technology Co., Ltd, which aims to provide e-commerce service (www.youshang.com); Kingdee Government and Public Software Co., Ltd, which provides public management software and service platform for governments and authorities; Kingdee Health Care and Medical Software Technology Co., Ltd, which is specialized in providing integrated solutions of informatization for medical organizations and authorities; Kingdee International Software Group Company (H.K.) Ltd. and Kingdee International Software Group Company (Singapore) Pte. Ltd., which target at Asia-Pacific region and overseas market. There are all together nearly 10,000 employees in the Group.
The Group has established three software parks respectively in Shenzhen, Shanghai and Beijing. It provides management consultation and informatization service to more than 1,000,000 customers around the world, including enterprises, governments and other organizations. The Group has been awarded “No. 1 market share of ERP solutions for SMEs” for seven consecutive years by IDC and “Asia’s Best under a Billion” for five consecutive years by Forbes Asia. In 2010, it becomes the 6th board member of The Open Group, the consortium that leads the development of enterprise architecture standards TOGAF®, after Capgemini、HP、IBM、SAP、Sun.
About the Product:
Kingdee K/3 ERP CRM is a system that comprises of the operation category followed by the analysis category. Oriented at marketing, sales, service and management personnel in enterprises, it helps the enterprises implement full life cycle management for customer resources, and supports various transaction modes like relation marketing and project process management. This system can run separately or be integrated with the K/3 ERP main systems, to provide highly integrated and complete application solutions.
It helps the marketing personnel implement complete market management, and provides such business management functions as marketing battle, customer group, market plan, market information, marketing survey, sales survey and market expenses.
It helps the sales representative manage pre-sales and in-sales processes as a whole, and provides business management functions like sales plans, tasks, clues, opportunities, quotations, contracts, orders, delivery, collection and commission.
It helps the customer service personnel implement integrated management of after-sales service, and provides business management functions like service requests, customer complaints, implementation, repair, defects and satisfaction survey.
Sales Funnel Management
It helps the sales representative predict sales, and manage the overall opportunity abundance rate and project quality, and provide business management functions like sales plans/indices and methods.
For complete pricing details, please contact the company directly.
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of Kingdee CRM:
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