Last Updated on 8 years by RichBohn
This CRM Review examines Kayako Fusion.
In-Depth CRM Review
Kayako Infotech Ltd.
917 Lusk Street, Suite 110
Boise, ID 83706-5444
CRM Category: Customer Support – Cloud
Sub-Category: Web Self Service
Seats: Small Enterprise
About the Company:
We’ve brought the helpdesk a long way.
We started in 2001 with a goal: a better customer support experience. Today, Kayako is the leading multichannel helpdesk. Tens of thousands of businesses connect to millions of customers using Kayako.
About the Product:
All three solutions provide a beautiful customer-facing helpdesk with self-service tools, a powerful reporting engine and rich organization and user management.
- Kayako Resolve adds to that robust ticket and email management.
- Kayako Engage brings live chat, visitor monitoring, remote desktop support and VoIP integration.
- Kayako Fusion is our flagship solution, the union of Kayako Resolve and Kayako Engage. It is the world’s leading multi-channel helpdesk solution.
All three solutions are available either as a hosted subscription service (we call it Kayako On Demand) or as a downloadable product which you can install and host on your own IT infrastructure.
Our solutions start at just $29 per month (On Demand), or $599 for a perpetual Download (install-it-yourself) license.
As you’d expect from a company who produces the best customer support solutions, all of our customers receive the best customer support. Available over live chat and email, you’ll always have quick access to our experienced agents and engineers.
For complete pricing details, please see:
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of Kayako Fusion:
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