Last Updated on 7 years by RichBohn
This CRM Review examines Jitbit SaaS Help Desk.
In-Depth CRM Review
Jitbit SaaS Help Desk
10685-B Hazelhurst Drive
Humble, TX 77043
CRM Category: Customer Support – Cloud
Sub-Category: Help Desk
Seats: Small Enterprise
About the Company:
A SMALL FRIENDLY SOFTWARE COMPANY
Small enough to be personal.
“SMALL” MEANS “FAST”.
There’s nothing wrong with being small. “Small” means “fast”. Something big companies are incapable of.
Large enough to be stable.
PROFITABLE AND SELF-FUNDED.
We are profitable and funded by our customers. We don’t have to please anybody but our customers.
About the Product:
SaaS Help Desk
Support ticket system for your help desk team. This is the “SaaS” version – it is hosted remotely in our cloud.
You don’t have to install anything.
- NOT PRICED “PER AGENT”
Similar systems are priced around $30 per agent, while our help desk is much cheaper and it’s not priced “per agent”! The price tag is the total amount you pay monthly. You even get unlimited agents on the “Enterprise” plan. Read on: cheap hosted helpdesk…
- RUNS IN THE CLOUD, NO HARDWARE HEADACHES
Real “software a s a service” – the help desk app is hosted on our cloud servers at Amazon’s datacenters in North Virginia and California, 24×7 monitoring, everyday backups. We keep your data even if your account expires! Read more on SaaS Help desk…
- USE YOUR OWN ADDRESS
Set up a help desk app on your own domain, like “support.company.com”. Easy to set up, integrates with your website Learn more…
Secure and reliable
- YOUR INFORMATION IS SAFE WITH US
Your connection to the service desk application is protected by SSL, the server’s disks are encrypted and the cloud technology makes us immune to hardware failures.
Neat and straightforward
- BUT HAS EVERYTHING YOU NEED
We are focused on usability, absolutely no learning curve involved. However we have all the features you expect from a ticket system: asset tracking, file attachments, knowledge base, tagging, ticket-categories, email-integration and even a free email address.
Free iOS App
- YOU’RE GONNA LOVE IT
Our Helpdesk comes with a free iOS app, that is optimised for both iPhone and iPad. It’s available for free in the App Store. No need to carry your laptop with you all the time, go mobile! For users of non-iOS smartphones and tablets we have an optimised web-interface, just open Helpdesk in your browser.
For complete pricing details, please see:
For a proper demo of this CRM solution:
For a proper demo of this CRM solution, please contact the company directly.
Rich’s View of Jitbit SaaS Help Desk:
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